navigation menu issue on mobile layout

[Bruno Pereira]

Hello,

The ‘hamburger’ navigation menu on mobile layout is not working properly – it shows expanded when it should be closed on page load.

When you click on the ‘hamburger’ icon it closes fine but the default should be collapsed not expanded on first page load.

Here is my page, please view it on mobile:

http://www.brightred-design.com/parallax_version/index.html

Could you please advise on what’s wrong?

Many thanks.

Bruno

[ThemeLooks Support Team]

Hi Bruno,

Sorry for the inconvenience.

By the way, you did a mistake when you have customized the template. Please check the screenshot below as reference. There will be the strong closing tag </strong>
http://prntscr.com/evt8zl

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[Bruno Pereira]

Hello,

Thanks for spotting the missing closing tag.

I believe you still looking into my original request to fix the mobile navigation as per my original post request?

Thank you. Bruno.

[ThemeLooks Support Team]

Hi Bruno,

We are really sorry to say that we are unable to help you in this issue.

This is because, the issue raised for your customization in a wrong way. Please double check again everything that you have edited/customized.

By the way, you could review our template demo as reference http://themelooks.us/demo/cvit/html/version-1/ and you will see there is no issue like your one.

In this case, we will suggest you that customize the template in a proper way. IF you are unable to customize the template in a proper way, then hire someone else expert to customize the template for you based on your requirements.

Best Regards,
ThemeLooks Support Team

[Bruno Pereira]

What a disappointing reply Theme Looks….

I’m quite proud of my customisation but not so much with your support for a simple code question that I’m sure for experts like yourselves – who built the theme – should be easy to find and fix.

-1

[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

However, we don’t find any issue like you described.

Hope you could figure out the issue and fixed.

We really appreciate your expertise.

Best Regards,
ThemeLooks Support Team

[Bruno Pereira]

Yes I did.

Thanks for getting the time – not – to look at the code..

-2

[Bruno Pereira]

Hi,

Just for your information, I have opened the original file from the download folder you supplied –

file:///C:/Users/pereirab/Downloads/themeforest-18627094-cvit-multipurpose-personal-portfolio-vcard-cv-resume-template%20(1)/main_files_v1.1/parallax_version/index.html

– and this issue is present. i haven’t touched the code or customized it. just by opening the index.html file in the browser, the issue is still present. The ‘hamburger’ navigation when on mobile layout doesn’t close once you click on a menu link!

i believe this is a fault on your template.

Can you please advise.

Thank you.

Bruno

[ThemeLooks Support Team]

Hi Bruno,

We already fixed the issue in our 1st update of the template.

Please download & use the updated template.

Moreover, you could check out the live demo ( http://preview.themeforest.net/item/cvit-multipurpose-personal-portfolio-vcard-cv-resume-template/full_screen_preview/18627094 ) of the template to review the change.

Best Regards,
ThemeLooks Support Team

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