need help with some issues please.

[Nawid Haidari]

hello.
i received an email form Envato Market that my theme’s update is ready.
please let me know how can i update my theme so i don’t loose the customization that i have in my theme. i am using the child them as my primary theme.

i added my Mailchimp API and List ID in HostWHMCS Options – Child but still dont work
here is the error i receive when i want to subscribe. you can check it at xfinityweb.com

i dont get an email you respond to there tickets

Thanks
Nawid

[ThemeLooks Support Team]

Hi Nawid,

This update is not for those customers who already installed the theme and CMB2 plugin, this update is for those who still not installed the theme and CMB2 plugin. We update the installation link for the CMB2 plugin. Because CMB2 plugin is no more available on wordpress.org

Moreover, we have double-checked the MailChimp option and we didn’t find any issue as everything is working perfectly. Please use a valid API and list id to get working the subscribe option.

Best Regards,
ThemeLooks Support Team

[Nawid Haidari]

hello, i am using a valid API and List ID but it does not work.
is there any other way that i can use it or use another plugin instead of Mailchimp.

Thanks
Nawid

[ThemeLooks Support Team]

Hi Nawid,

It’s tested that there is no issue as you can see there has no topic related to MailChimp in this product support forum.

Moreover, we only provided support for MailChimp for the feature.

Best Regards,
ThemeLooks Support Team

[Nawid Haidari]

Hello,
i really need help to set up my mailchimp account on wordpress and whmcs admin panel.

i have tried my different APIs and List ID but did not work. can you please check this and
offer a solution. i changed the API and List ID in HostWHMCS Options.

i want to change the newsletter on WHMCS theme as well advise on this too.

i am sharing my API and ID here so you can try it in your end and get back to me.
API: a43789cb8ee11a0f36bb2e051bc29adf-us5
Audience ID: af238ba645

Thanks
Nawid

[ThemeLooks Support Team]

Hi Nawid,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

For WHMCS Template: Open footer.tpl file.
Then Search For the Comment <!-- Subscribe Form Start -->
Update The action="..." attribute value from there

Watch this video tutorial: https://www.youtube.com/watch?v=tc_83lnY0CQ

Best Regards,
ThemeLooks Support Team

[Nawid Haidari]

hello and thank you for the quick response. i sent all the requested credentials through themeforst. please get back to me through [email protected]

Thanks
Nawid

[ThemeLooks Support Team]

Hi Nawid,

We have reviewed your website but can’t find out any issue. We have deactivated the extra plugins that you installed to review the issue, also changed the Mailchimp API and list id. Please setup those plugin settings and add your own API and list id.

Moreover, please install a new WordPress on a sub-domain and check the issue without adding/editing any extra codes or plugins and let us know the result. Because we have double-checked this theme and there is no issue with this theme. You could check out this theme live demo to check the issue and you will find out everything is working perfectly.

Best Regards,
ThemeLooks Support Team

[Nawid Haidari]

i did not ask you to remove / disable my plugins and i was looking he support section everyone had the same issue with the theme in mailchimp setup.

why did you remove and disabled my plugin???? i already have everything ready and set uped and why did you uninstalled / disabled my plugins.

i asked to check just the mailchimp issue that your theme has not my other part of my website.
i dont have time and dont want to do any new wordpress installaion because of the problem in your theme.

i need to know why did you do this and i will report this to Themeforest and Envato about this.

[ThemeLooks Support Team]

Hi Nawid,

We have deactivated the 3rd party plugins because most issues are caused by a plugin conflict and we tried to find out the issue to assist you on the issue, why it’s not working on your site as there is no issue with our theme. However, we have activated the plugins again after checked. We have informed you because we saw that the SSL plugin needs a login to connect, that’s it.

Moreover, we have double-checked our theme when you have reported the issue, but we found everything is working perfectly with our theme. You can understand that there is no issue with our theme as there are no similar issues in this support forum for this theme where we have more than 200 customers of this theme.

Also, you could check out this theme live demo to check the issue and you will find out everything is working perfectly on the live demo of the theme.

Best Regards,
ThemeLooks Support Team

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