New update problems

[Elisa Colepicolo]

Hi!

I updated the theme today, but some widgeds just crashed and just didn’t show images. The issue with color in buttons remains. I returned to oldest version by now.

[Elisa Colepicolo]

Hi!

I don’t know what is the problem, but since I updated wordpress and woolea there’s some bugs are happening:

– some widgets don’t work correctly (images are gone of single product and team members widget, f.ex);
– i can’t add new pages using elementor – the botton “edit with elementor” don’t appears on page editor. If I create a page using elementor panel, the options of header and footer are unvailable. But pages that are ready can be edited with elementor as usual.
– lazyload pixelates thumbnail images on products and don’t show up product’s sugestions images on products page.

Can you help me, please?

[ThemeLooks Support Team]

Hi Elisa,

Please let us know the woolea theme version and woolea-core plugin version that you are using.

Best Regards,
ThemeLooks Support Team

[Elisa Colepicolo]

Hi!

My theme is version 1.3 and the core plugin is 1.0

[ThemeLooks Support Team]

Please delete and reinstall the woolea-core plugin to get the update. Now it’s v1.1.

Best Regards,
ThemeLooks Support Team

[Elisa Colepicolo]

Hi!

I updated woolea-core to 1.1 version and some problems remains.

1. Lazyload is still a problem
2. New pages don’t have “edit wih elementor” button or header/footer if I try to create from elementor plugin panel.

I have another question: My website is very slow to load. I installed “w3 total cache plugin” and I’m resizing all images, but it still slow. Google Search Console gave me this:

“Eliminate features that prevent rendering – 5.92 s
Features are blocking your page from first showing. Display critical JS / CSS inline and defer all non-critical JS / styles.
There are several WordPress plug-ins that can help you apply inline to essential features or defer less important features. The optimizations offered by these plug-ins can corrupt the features of the theme or its plug-ins, so it is likely that you will need to make changes to the code.”

What can I do to speed up my site, please?

http://www.pinchingstore.com

Thank you.

[ThemeLooks Support Team]

For issue 1, please remove your browser, server, and Cloudflare (if have) cache to check the issue.

For issue 2, Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Moreover, to speed up your website you could read this article to get help on the issue https://www.codeinwp.com/blog/ways-to-speed-up-wordpress/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Elisa,

We have reviewed the 2nd issue by using your provided credentials and we can understand that any of your used plugin conflicts with Elementor that’s why the Elementor Editor not working.

In this issue, please deactivate each 3rd party plugin one by one and check the issue to find our which plugin conflicts with Elementor.

Best Regards,
ThemeLooks Support Team

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