We didn’t get your wp-admin login URL to login and review the issue to fix.
Please provide your wp-admin access (wp-admin login URL, Username & Password) using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.
Best Regards,
ThemeLooks Support Team