We have reviewed the issue. However, there has nothing in our hands to assist you.
In this issue, you need to follow the DIVI Builder guide or contact with their support to know how to add container and row in a section/page? After then, use our plugin shortcode in the row to fix the issue.
I’ve followed the documentation but its still not working. user dashboard is crashed and having issues in frontend too check these screenshots. if you have a soulution please tell me if not i would like to get refund.