One Click Demo Import

[Accelerateur M]

Hi,

I’ve tried to install the demo content but after more than 1 hour, the demo data are still importing.
Is that normal.
Is there an other way to proceed to do that properly ?
Thanks

[Accelerateur M]

For Informations here the server configuration:

Server Environment
Operating System: Linux
Software: Apache
MySQL version: MySQL Community Server (GPL) v5.6.43
PHP Version: 7.2.19
PHP Max Input Vars: 16000
PHP Max Post Size: 130M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

[ThemeLooks Support Team]

Hi Accelerateur,

Please follow the server requirement and installation steps from here https://themelooks.org/documentation/ideabuz/category/installation/

Best Regards,
ThemeLooks Support Team

[Accelerateur M]

Hi,

Server requirement is ok. I’ve already follow the installation steps.
The click demo import doesn’t work.
After one night of importing, I had a message error (0)
Can you provide me a solution ?
If you don’t have any, please proceed with a refund

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Also, please provide your cPanel (URL, Username & Password) access using our Envato Market (themeforest) profile contact form to review the server configuration for theme requirements.

Moreover, we need to reset your WordPress to find out the issue. Is there any problem if we reset your WordPress?

Best Regards,
ThemeLooks Support Team

[Accelerateur M]

I don’t have a cPanel.

You can reset wordpress if you can find out the issue by this way.

Regards,

[ThemeLooks Support Team]

Without hosting server cPanel, how you install WordPress on the domain?

Moreover, we must need to review the server configuration before start checking this issue out.

Without checking the server configuration, we are unable to assist you on the issue.

Best Regards,
ThemeLooks Support Team

[Accelerateur M]

Hello,

My host server (OVH) install WordPress for me.

[Accelerateur M]

is this informations usefull ? :

== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: MySQL Community Server (GPL) v5.6.43
PHP Version: 7.2.19
PHP Max Input Vars: 16000
PHP Max Post Size: 130M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 5.2.2
Site URL: https://accelerateurm.com
Home URL: https://accelerateurm.com
WP Multisite: No
Max Upload Size: 128 MB
Memory limit: 512M
Permalink Structure: /%postname%/
Language: fr-FR
Timezone: Europe/Paris
Debug Mode: Inactive

== Theme ==
Name: Ideabuz
Version: 1.0
Author: Themelooks
Child Theme: No

== User ==
Role: administrator
WP Profile lang: fr_FR
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36

== Active Plugins ==
Classic Editor
Version: 1.5
Author: WordPress Contributors

CMB2
Version: 2.6.0
Author: CMB2 team

Contact Form 7
Version: 5.1.4
Author: Takayuki Miyoshi

Elementor
Version: 2.6.7
Author: Elementor.com

Ideabuz Core
Version: 1.0.0
Author: Themelooks

Nifty Coming Soon & Maintenance page
Version: 1.54
Author: WebFactory Ltd

One Click Demo Import
Version: 2.5.2
Author: ProteusThemes

Redux Framework
Version: 3.6.15
Author: Team Redux

== Log ==
:

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that it’s all about your server issue. In this issue, you could try another server to check this out.

We have tripled checked our theme and there was no issue found. Also, you could check the item comments in the Envato Market (Themeforest) as a reference, some of this item clients imported the demo data easily just following our documentation.

References:
https://themeforest.net/comments/22543692
https://themeforest.net/comments/22567805

Best Regards,
ThemeLooks Support Team

[Accelerateur M]

What is the server issue ?

Can you explain? Because the server specifications comply with the documentation.

I’m really sorry to say that too but I’ll ask for a refund

[ThemeLooks Support Team]

We are unable to tell what is the server issue as we are not a server specialist. We can tell it’s a server issue because the theme is not working on your server only. Did you review the referred comments?

Do you have another server? If not, please let us know. We will provide you a fresh WordPress setup on our server to install the theme and import the demo content with your own to check out the issue. Then you will understand it’s your server issue.

Moreover, a refund is not a solution to the issue, changing your server to a good hosting server is one and the only solution of the issue. Because there is something wrong in your server. That’s why you can’t use a latest theme on your server like our one.

Best Regards,
ThemeLooks Support Team

[Accelerateur M]

Hi,

I’m sorry but my server solution is fine. I’ve checked with my provider.
Our configuration is an updated standard solution that works with many other website.
Our server informations are compliant with the specification of your documentation.
So I insist for a refund.
Regards,

[Author]

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