Page data is not saved – error

[Alisa]

Hello,
Page data is not saved – error
The process of saving data on the page has stopped working. We fill in the fields, then click the save page button, but the data is not saved, the fields are empty.
Watch the video: https://www.loom.com/share/954116a517a94c648e4c435b066b4ac9
Help..

[ThemeLooks Support Team]

Dear Alisa,

Please let us know your hosting server PHP version, your WordPress version, and the plugin version that you are using. Also, describe to us if recently you changed/update anything on your website after then the issue raised.

Moreover, please extend your support period to get further assistance. Your FREE support period was expired.

Best Regards,
ThemeLooks Support Team

[Alisa]

Hi,
This bug was found in programming version 1.9.
When we tested, from time to time we had to save several times to save the page.
When there are few numbers, it was saved well, but when there are many numbers, an error appeared when saving the page. Now something does not save at all and works slowly.
1. PHP version -7.4 (tested on 7.0; 7.1; 7.2; 7.3 unchanged)
2.Version of VPNSF plugin – 1.9
3.Wordpress version – 5.6.1
4.Plugins were updated periodically.

Best Regards,
Alisa

[ThemeLooks Support Team]

Dear Alisa,

We are investigating the issue. Please wait with patience for our further response.

Moreover, please extend your support period to get further assistance. Because your FREE support period was expired on 03/11/2020

Best Regards,
ThemeLooks Support Team

[Alisa]

Hello,
Paid for technical support!
Item ID – 19936185
Virtual Phone Number Seliing System WordPress Plagin – 6 months renewed support – USD 39.38
Best Regards,
Alisa

[ThemeLooks Support Team]

Dear Alisa,

We are sorry for the inconvenience. We are still working on the issue. Please wait with patience for our further response.

If needed we will update our plugin. You will get notified via email when the update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Alisa,

Please let us know your server post_max_size

Best Regards,
ThemeLooks Support Team

[Alisa]

Hello,

post_max_size: 512M
cPanel:
https://clip2net.com/s/4aWNr6F

Best Regards,
Alisa

• This reply was modified 2 months, 4 weeks ago by Alisa.

[ThemeLooks Support Team]

Dear Alisa,

We are sorry to say that we can’t understand why you are facing the issue. Because we have double-checked our plugin and didn’t find any issue like this.

Please provide your cPanel and wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Alisa]

Hello,
I sent my username and password to the cPanel and to the site through the feedback form.
Please be careful, there are other projects on the server on subdomains…))
Best Regards,
Alisa

[ThemeLooks Support Team]

Dear Alisa,

It’s not our plugin issue. It was your server max_input_vars limit issue. We just increase it 3000 to 30000 to fix the issue https://prnt.sc/zl4ppk Now everything is working on your website.

Best Regards,
ThemeLooks Support Team

[Alisa]

Hello,

Great, thank you!

One more question:
1.Plugin works with PayPal payment system
2.But since August 1, 2020, PayPal internal payments do not work in Russia, only external payments. And domestic customers cannot buy a number, it is prohibited, PayPal policy.
3.You will be able to integrate payments with the WooCommerce plugin?
For an example, see how calculator plugs “Cost Calculator” are made:
https://telcom.pro/wp-admin/admin.php?page=cost_calculator_builder&action=edit&id=5611
It has the same algorithm, but payment was added via WooCommerce plugin.
can you integrate?

Best Regards,
Alisa

[ThemeLooks Support Team]

Dear Alisa,

Please contact here https://www.themelooks.com/contact/ to get a quote if you need a customization service based on your needs and requirements.

Best Regards,
ThemeLooks Support Team

[Alisa]

I got it, thanks, I sent an email request:
————————
Hello,
One more question:
https://codecanyon.net/item/virtual-phone-number-selling-form-wordpress-plugin/19936185?_ga=2.76658845.985639698.1613396630-2135269674.1589144969
1.Plugin works with PayPal payment system
2.But since August 1, 2020, PayPal internal payments do not work in Russia, only external payments. And domestic customers cannot buy a number, it is prohibited, PayPal policy.
3.You will be able to integrate payments with the WooCommerce plugin?
For an example, see how calculator plugs “Cost Calculator” are made:

Cost Calculator WordPress Plugin

It has the same algorithm, but payment was added via WooCommerce plugin.
can you integrate?

Best Regards,
Alisa

[ThemeLooks Support Team]

Dear Alisa,

1.Plugin works with PayPal payment system
– Yes.

2.But since August 1, 2020, PayPal internal payments do not work in Russia, only external payments. And domestic customers cannot buy a number, it is prohibited, PayPal policy.
– It’s all about the PayPal issue in your country. Hence, we are not available to providing support on the issue.

3.You will be able to integrate payments with the WooCommerce plugin?
– Our plugin does not base on WooCommerce. It’s an individual plugin.

Please contact here https://www.themelooks.com/contact/ to get a quote if you need a customization service based on your needs and requirements.

Best Regards,
ThemeLooks Support Team

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