page goes blank after udpating it

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • May 12, 2021 at 3:18 am #10638
    John
    Participant

    when i try to update any of my pages, all the cONTENT disappears when i click update. The header and footer and all that stays but any CONTENT disappears and I have to restore my db to get it back.

    running latest version

    let me know

    thanks
    John

    May 13, 2021 at 12:01 am #10639
    ThemeLooks Support Team
    Keymaster

    Dear John,

    Please activate your license/purchase key if you are using the updated theme.

    Moreover, please extend your support period to get further assistance. Because your FREE support period was expired on 2019-09-22

    Best Regards,
    ThemeLooks Support Team

    March 15, 2022 at 11:57 pm #11976
    John
    Participant

    yes free support is ended but i’m not going to pay for something that hasnt been fixed? ive got the latest download and problem exists. if you can tell me you will fix the issue, i will reup on the support.

    thanks

    March 16, 2022 at 12:16 pm #11984
    ThemeLooks Support Team
    Keymaster

    Dear John,

    Our theme has no issue as we have double-checked our theme. Also, we have more than 235 customers of this theme and no one has this type of issue as you can check this support forum.

    Best Regards,
    ThemeLooks Support Team

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