performance problems in version 2.6

[Roberto]

I’m testing version 2.6 of the plugin and I see the following errors in the administration area:
1.- When an order is made, the administration page is not updated until the page is reloaded and the sound warning does not sound
2.- The type of shipment is not saved in the order table, whether it is home delivery or collection at the establishment

[ThemeLooks Support Team]

Dear Roberto,

It can be your website or browser or server cache issue. Please remove all of the cache to check out the issue and let us inform.

Best Regards,
ThemeLooks Support Team

[Roberto]

I have tried it on several occasions, I have cleared the cache and I have tried it with various internet browsers and none of it works.
If you want, I can provide access and a means of provisional payment so that you can test the system for yourself, and see what is happening.
I see two errors:
1.- Orders are not automatically updated and the selected sound does not sound.
Orders are only updated when I reload the page.
2.- I am using the woocommerce shipping system, with three modes, free shipping when the order is greater than a quantity, the shipping cost for orders of a lower amount and the collection at the establishment.
The chosen option is not saved in the purchase order.

[ThemeLooks Support Team]

Dear Roberto,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Roberto]

Ok, thank you very much, I just sent you the message with all the access data

[ThemeLooks Support Team]

Dear Roberto,

We have reviewed your website.

For the first issue, we can understand it’s a 3rd party plugin conflict issue. However, we need to debug to find out the issue to make 100% sure. Please provide your cPanel (URL, Username & Password) or FTP access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix. Also, please let us know did you customize any plugin code?

For the 2nd issue, we found out that somehow the information is missing in the invoice. We have listed this in our plugin update list to add the information in our next update of the plugin and we will do it ASAP.

Best Regards,
ThemeLooks Support Team

[Roberto]

Hi.
I just sent you the access by ftp, thank you very much for your help.
As for the next plugin version, perfect, as soon as possible we will update it

[ThemeLooks Support Team]

Dear Roberto,

We have identified the issue. It was a translation issue. When you translating a word, for Example: FoodBook Settings menu, it also translates the menu slug that’s why the setting were not working.

We have listed this in our plugin update list to add the information in our next update of the plugin and we will do it ASAP.

Please wait with patience for the next update of the plugin. You will get notified via email when the update will available to download.

Moreover, thanks to cooperate to identify the issue.

Best Regards,
ThemeLooks Support Team

[Author]

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