Please check your network connection

[Majdy Massarueh]

Hi
I purchased WhoisBooks via Codecanyon, I try installing the script but get all the time error messaging about network connection “Please check your network connection” I changed the database hostname from localhost to the server IP but still with the same error!

[ThemeLooks Support Team]

Dear Majdy,

We are sorry for the delay. Actually, we were in a trouble of some technical issues. That’s why we can’t reply.

If it says “Please check your network connection” then it’s all about your internet connection or server network connection issue. Please check those to fix the issue.

Best Regards,
ThemeLooks Support Team

[Majdy Massarueh]

If it says “Please check your network connection” then it’s all about your internet connection or server network connection issue. Please check those to fix the issue.

Best Regards,
ThemeLooks Support Team

I”m working from the same server! what should I do?
the server field I try with localhost and IP but with the same error!

[ThemeLooks Support Team]

Dear Majdy,

Could you please let us know does your server fulfills all of the server requirements?

If yes, please provide your cPanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Ibrahim Ahmed]

I have the same error

[ThemeLooks Support Team]

Dear Ibrahim,

It’s all about the hosting server permission issue. That’s why the script showing the network connection error.

Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

Problem 01: “proc_open” is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect API using port “80”
https://prnt.sc/10l75bl

Best Regards,
ThemeLooks Support Team

[Author]

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