Please RESET My Purchase Key

[Diego]

Hi guys!

I had to install the script again on the same domain and it won’t let me complete the installation. Please do I need to reset my Purchase Key.

Please ASAP

[ThemeLooks Support Team]

Dear Diego,

Please deactivate the license from your existing installation by following this screenshot https://prnt.sc/12ijywj to activate the license on a new installation.

If your previous installation does not exist then let us inform to reset it for you.

Best Regards,
ThemeLooks Support Team

[Diego]

Thanks for your answer.

But I can’t do that because I deleted the previous installation and re-uploaded the files and MySQL configuration with a clean installation.

I need you to do it from your license control panel.

[ThemeLooks Support Team]

Dear Diego,

We have reset the purchase code for you. Now you will able to reuse it.

Best Regards,
ThemeLooks Support Team

[Diego]

Hi!

Apparently it is NOT solved, I can’t get past the / install screen. Please can you verify that the license is really unused.

You can check in the link the error cual es mi ip

[ThemeLooks Support Team]

Dear Diego,

As we can see you are in the (2nd) registration steps. That means you already completed the purchase key verification steps. If you want to reinstall it again then you need to re-upload the fresh script. Because once you completed the 1st steps then it can’t be reversed.

Best Regards,
ThemeLooks Support Team

[Diego]

I’m sorry to have to ask for support again. But I did not pass the 2 installation screen.

I have already changed server and DNS and it does not work. When I enter the data to create the user it does nothing and does not show me any error.

The first part passes OK because the license is valid, but apparently there is some call that does not let me continue. Could you please reset again the license and update your cache.

Or tell me for which file I can see the error.

I’m very sad

Do the test yourself by creating any user and you will see what happens

[ThemeLooks Support Team]

Dear Diego,

We have reset everything for you. Please download the fresh script from Codecanyon and re-upload the fresh script to reinstall. Because once you completed the 1st steps then it can’t be reversed.

Best Regards,
ThemeLooks Support Team

[Diego]

What you are telling me you have said in the last messages.

I already did a clean install and it continues with the same error. Is there any way to fix this.

If I give you access to the FTP, go ahead and install and you will see the problem. Otherwise, I will request a refund of the money paid.

[ThemeLooks Support Team]

Dear Diego,

Please provide your cPanel credentials (URL, Username, Password) and required information using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Please Note: We will be on Eid Vacation from 11 May 2021 and won’t be able to respond to support questions and email queries until 18 May 2021.

Best Regards,
ThemeLooks Support Team

[Diego]

It doesn’t help me that you solve it for me when you come back from vacation just on the 18th.

I request a refund of the amount paid today

[ThemeLooks Support Team]

Dear Diego,

Please provide your cPanel credentials (URL, Username, Password) and required information to complete the installation using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Author]

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