Problem with Delivery Availability Checker

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Support Home Support Home Restrofood Problem with Delivery Availability Checker

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #12792
    Viet Tung, Tran
    Participant

    Hello,
    i found a bug with the Delivery Availability Checker

    Screenshot: https://prnt.sc/iHGPG1oLr4ZG

    The function behaves diferrently when i click on the circle and on the button. At first, the „Start Order“ button only appears if i click on the circle, but not on the button. And after the „Start Order“ appeared, and i click on the zip Code Buttons again, it will add another one „Start Order“ button. If i Now click on the circle, it works correctly.

    In short: the circle works correctly, but the button does not.

    I think remove the circle and having just working (zip code) button without the circle is better than having both elements for the same funtion. Just my Suggestion.

    The second thing is, i want to avoid that customer use one zip code on Delivery Availability Checker and checkout with another zip code, in this case i will have to cancel the order. It would be better to automatically fill the zip code from Delivery Availability Checker, which the customer clicked on, to the zip code field in the checkout form.
    And if the customer use a zip code, which is not in the zip code list of Delivery Availability Checker, the checkout process should be stopped and force the customer to change the zip code.

    Best Regards

    #12794
    Viet Tung, Tran
    Participant

    I changed some setting in restrfood and the issue with the circle/button disappears. I cant remember which setting cause the issue, but may be something in delivery setting.

    #12797

    Hello,

    Please provide your website URL to review the issue to assist.

    Best Regards,
    ThemeLooks Support Team

    #12800
    Viet Tung, Tran
    Participant

    My test site is: https://restro.hang-duc.com/

    #12801
    Viet Tung, Tran
    Participant

    My test site is: https://restro.hang-duc.com/
    I may need to white list your country, from which you access my site, otherwise only access from Germany is allowed.

    #12802

    Hello,

    We have reviewed your website but we didn’t find any issue like your provided screenshot https://www.awesomescreenshot.com/video/12260333?key=7d078d6af22ab70ff8f3ccb0e000af70

    We styled the button to look like you can see. It’s not a bug.

    Moreover, the selected zip code automatically goes to the zip code field when checkout. We can’t make it enforceable based on your needs because it will not work for everyone (our customers).

    If you are looking for a customization service based on your specific needs and requirements then please send a message using our website contact form to click here https://www.themelooks.com/contact/ with your requirements with details to get a quote.

    Best Regards,
    ThemeLooks Support Team

    #12804
    Viet Tung, Tran
    Participant

    I can reproduce the issue with circle/button on my second test site:

    https://restro1.hang-duc.com/restrofood/

    This issue come when i do not change many setting, just activate Delivery Availability Checker and add 2 zip codes.

    #12806
    Viet Tung, Tran
    Participant
    #12812

    Hello,

    Please resolve this issue https://prnt.sc/ihkXqNheAckX

    Best Regards,
    ThemeLooks Support Team

    #12818
    Viet Tung, Tran
    Participant

    Can you retry now

    #12819

    Hello,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #12827

    Hello,

    The issue has been resolved and updated the plugin. Please download and use the updated plugin.

    Best Regards,
    ThemeLooks Support Team

    #12832
    Viet Tung, Tran
    Participant

    Thank you for your support. It works now.

Viewing 13 posts - 1 through 13 (of 13 total)
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