Problem with FAQ

[Natalia Lukianova]

Hello!
We are experiencing the error in FAQ seccion which used to work just fine.
The tabs are not showing the FAQs related to each tab.
https://we.tl/t-TBUDVn5VSI

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We are getting this error https://prnt.sc/XOfRzRDuSXqx when trying to visit your site.

Best Regards,
ThemeLooks Support Team

[Natalia Lukianova]

Hi! Please try with mcitelecom.com not mcietelecom.com

[ThemeLooks Support Team]

Hello,

We are sorry to say that we are unable to understand your site language. That’s why we can’t figure out the issue.

Could you please make your site in English for some time so that we can check & figure out the issue?

Best Regards,
ThemeLooks Support Team

[Natalia Lukianova]

Ok, we have changed the site language

[ThemeLooks Support Team]

Hello,

We figured out the issue. The issue was raised of a conflict of a 3rd party plugin called “Download Manager” and we deactivated the plugin to fix it. Now the FAQ working perfectly. You can check it live on your website.

Best Regards,
ThemeLooks Support Team

[Author]

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