Problem with header imgae

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Support Home › Support Home › DVPN › Problem with header imgae

Viewing 7 posts - 1 through 7 (of 7 total)
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  • April 9, 2021 at 5:01 am #10337
    Badreddine Chellal
    Participant

    Hello
    I need your help, I have tried everything. I have a problem with the header image, sometimes it appears and sometimes it disappears.

    April 9, 2021 at 3:32 pm #10340
    Badreddine Chellal
    Participant

    Is there someone to answer us?

    April 9, 2021 at 3:50 pm #10341
    ThemeLooks Support Team
    Keymaster

    Dear Badreddine,

    Today is our holiday. Please wait for our support team’s reply.

    Response time is usually within 1 business day. Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6)

    Best Regards,
    ThemeLooks Team

    April 10, 2021 at 4:57 pm #10346
    ThemeLooks Support Team
    Keymaster

    Dear Badreddine,

    We are sorry to say that we have double-checked our theme and didn’t find any issue with our theme.

    Could you please provide a screen record of the issue when you get the issue?

    Best Regards,
    ThemeLooks Support Team

    April 10, 2021 at 6:30 pm #10354
    Badreddine Chellal
    Participant

    Here is a video that shows the problem

    April 10, 2021 at 6:30 pm #10355
    Badreddine Chellal
    Participant

    April 11, 2021 at 12:09 pm #10367
    ThemeLooks Support Team
    Keymaster

    Dear Badreddine,

    We still didn’t find any issue like this on your website. Please check out this screen record https://www.awesomescreenshot.com/video/3338987?key=08bfd1fd7a479e11d34955be45a5d9ac

    Best Regards,
    ThemeLooks Support Team

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