Problem with pay card

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #10837
    Mario leon
    Participant

    Hi,

    we have a problem with orders that pay metohd is credit card.
    The order enters before knowing whether or not you have paid with a card. And if you have had a problem with the card payment, the order is not canceled and continues its course.

    What should we do to not manage orders that have been canceled by card payment?

    Thanks!

    #10838

    Dear Mario,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #10839
    Mario leon
    Participant

    Ok no porblem Thanks!

    If you need help with examples, please tell me.

    Thanks.

    #10840

    Dear Mario,

    Please send us the examples. It will definitely help us to find out the issue quickly.

    Best Regards,
    ThemeLooks Support Team

    #10841
    Mario leon
    Participant

    OK,

    A client places an order where he indicates to pay with a card, the order automatically appears in the branch. But the order has not yet been accepted by the bank.

    In woocommerce orders it is correctly indicated that it is pending payment but in branch manager orders if you give the order details it does not indicate that it is not paid yet.

    My client has already made 3 orders that were canceled.

    Order cancelled in woocommerce orders: https://www.dropbox.com/s/ifpdtpahe2e32nm/Captura%20de%20pantalla%202021-06-10%20a%20las%2015.22.44.png?dl=0

    The same order in orders to branch: https://www.dropbox.com/s/ifpdtpahe2e32nm/Captura%20de%20pantalla%202021-06-10%20a%20las%2015.22.44.png?dl=0

    Thanks for your help!

    #10844

    Dear Mario,

    Thanks for the clarification. We are working on it.

    We will update FoodBook after fixing the issue. Please wait with patience for the update of the FoodBook. You will get notified via email when the update will available to download.

    Best Regards,
    ThemeLooks Support Team

    #10898
    Mario leon
    Participant

    Hi thanks for your respnse.

    the last question, is fixed in the Last update of today?

    Thanks!

    #10901

    Dear Mario,

    Yes, the issue has been fixed on the last update. Please check out the changelogs.

    Changelogs included in “documentation/changelog” (folder).

    Best Regards,
    ThemeLooks Support Team

Viewing 8 posts - 1 through 8 (of 8 total)
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