Dear Mario,
Your provided credential was not working. Moreover, we have removed the credential from your topic as it can break your website security. Because it’s an open forum for our customers.
Furthermore, we didn’t understand your 2nd issue. Could you please explain in detail?
Also, please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review your both issues to fix.
Best Regards,
ThemeLooks Support Team