Problem

[gfrares]

I have a bug on open a ticket, see: http://prnt.sc/crwwjn

[gfrares]

Direct Link to Ticket Creation: https://goo.gl/xW7xRM

After enter on link, please remove the link of the topic, i’m is privative.

[ThemeLooks Support Team]

Hi There,

We have reviewed the issue and we saw that the issue created by you.

This is because, you have customized the template in a wrong way with your own.

You could review our template: http://clients.kolpok.org/submitticket.php?step=2&deptid=4 there is nothing like your issue.

By the way,
Please follow the steps below to fix the issue:

1. Open ‘includes/head.tpl’
2. Add the below code at the bottom of the file (Screenshot: http://prntscr.com/crxo6h)

{if !empty($loadMarkdownEditor)}
    <!-- Markdown Editor -->
    <link href="{$BASE_PATH_CSS}/bootstrap-markdown.min.css" rel="stylesheet" />
    <script src="{$BASE_PATH_JS}/bootstrap-markdown.js"></script>
    <script src="{$BASE_PATH_JS}/markdown.min.js"></script>
    <script src="{$BASE_PATH_JS}/to-markdown.js"></script>
    {if !empty($mdeLocale)}
        {$mdeLocale}
    {/if}
{/if}

Best Regards,
ThemeLooks Support Team

[gfrares]

I tried already to use the template without editing however the problem also occurs, which may be the problem?

My head.tpl: http://prnt.sc/cs4f5j
My whmcs version: 6.2.1

The problem still occurs.

[gfrares]

Note: This problem only occurs on open ticket page, all others page are ok.

[gfrares]

Problem solved, WHMCS updated to 6.3.1, thanks for the support.

Tip: Place as minimum version of WHMCS 6.3.1 to help in time of purchase.

[gfrares]

Doubt: I need to update my site for the new version? It has something important in the new version? Changelog just think he now and integrated with WHMCS 7.

[ThemeLooks Support Team]

Hi There,

Happy to know that, your problem was solved.

We are just reviewing your problem to solve and we were exactly on the same way.

By the way, thanks for your tips.

Moreover, there is nothing that is very important to need to update WHMCS 7.0. You could check WHMCS 7.0 Release Notes here http://docs.whmcs.com/Version_7.0_Release_Notes

We already updated our template to WHMCS 7.0. You will able to download the updated version of our template from Themeforest.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’.

Best Regards,
ThemeLooks Support Team

• This reply was modified 7 years, 7 months ago by ThemeLooks Support Team.

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