Problems

[Thomas Bill]

1) Location is not working on my site.. https://takeoutpro.co.uk/demo
I have set the location and google API and 30km distance. It is not working even if i enter the same address as the location set. see screenshots.

2) The delivery times option has an issue. If for example the restaurant opens for delivery at 4pm and is open until 2am then the site is showing closed all the time. It only seems to work when delivery and open time is in the same day?
Also the delivery time needs to allow for cooking time. For example at 6.20pm it should allow for 6.30pm as a delivery slot as this will not allow time for cooking and travel time for delivery? see screenshot

[Thomas Bill]

screenshots
https://paste.pics/833d1337d172258ebe85d0becaa8da7d
https://paste.pics/baefe1da8d6f717e35258248f33f4472
https://paste.pics/501392edd5d5b44602904e5f431f3e1c
https://paste.pics/55abe4baf230f4ab46a8e78cf21effad

[ThemeLooks Support Team]

Dear Thomas,

1) It’s all about Google Map API permission issue. Please check out this documentation https://themelooks.net/documentation/plugin/foodbook/how-to-create-google-api-key/ and review the screenshots carefully and provide all of the permissions that shows in the screenshots to get working the Location.

2) https://paste.pics/55abe4baf230f4ab46a8e78cf21effad based on this screenshot, it also a delivery location availability issue. We mean when you provide all of the Google Map API permissions then it will not show. Without delivery location availability the checkout options will not show. Hence, it’s not a delivery times issue.

Best Regards,
ThemeLooks Support Team

[Thomas Bill]

Thanks. issue 1) with location is resolved, i did not have distance metrics enabled. Thanks. However, look again at issue 2, please. The timeslots and delivery times.

There are certainly 2 issues here…
2.1) The delivery times option has an issue. If for example the restaurant opens for delivery at 4pm and is open until 2am in the morning, then the site is showing closed all the time. It only seems to work when delivery and open time is in the same day? if time is after midnight on following day the time slot just says closed. For example, the time here now is after 9am, so i have set 9am as the DELIVERY START TIME and 2am as the DELIVERY END TIME. See screenshot: https://paste.pics/a53766d032c1cd74ced68655e97f2e2a
In checkout its now showing as closed: https://paste.pics/acba33947a17826f417fa07fd61d1561
If however, I change the DELIVERY END TIME to 11.59pm then all is fine and it shows as open. Please advise i think a fix may be needed here from you.

2.2) Also the delivery time needs to allow for cooking time. For example right now it is around 9.50am so why is this allowing 9am and 9.30am as delivery slots these times are in the past. It should surly have the next delivery slot as 10.30am from here as to allow time for cooking and travel time for delivery? The next available delivery slow should be 10.30am in this case. See screenshot: https://paste.pics/680d9e201e39c2b30158be6343784d5c

3) Separate request If possible i would also like to set a 45 minute delivery time, you only allow for selection of 30min or 60min delivery slots. Maybe a field where you can enter the delivery time manually as a numeric value would be better than a dropdown? or just 15 minute increments.

[ThemeLooks Support Team]

Dear Thomas,

2.1) It’s not an issue because after 12am it’s not the same day. However, we will release each day time select option in the next update of the plugin but that will also maybe not work based on your requirements. In this case, you could contact Envato Market Help if you want a refund.

2.2) It caused for timezone. Please select your timezone.

3) We have no plan to add 45 min time slot because it’s not as simple as you describe. It has so many connections with the order system and calculation.

Best Regards,
ThemeLooks Support Team

[Thomas Bill]

2.1) If a takeaway is open from 4pm to 2am, how can i set this time frame? Why would i want a refund you don’t want to improve your script?

2.2) I have already set the time zone correctly.. even when i change the time zone differently this does not change or fix this, it shows checkout slots in the past? right now it is 6.37pm but it is showing 6pm in the list as a delivery option… Please help

[ThemeLooks Support Team]

Dear Thomas,

2.1) Our plugin works only same-day delivery and pickup. Moreover, no logic will work that can handle open from 4pm to 2am (open today to tomorrow). Hence, it’s not possible to improve our plugin.

2.2) If you select the correct timezone then it caused your opening and closing time (4pm to 2am) and it’s not fixable.

Best Regards,
ThemeLooks Support Team

[Thomas Bill]

2.1) OK, you should think in future about this as it is very common for late night take away to be open. Perhaps you could add multiple opening windows. For example… lulnch time opening 11am to 12pm and night time opening 4pm to mid night. For example. this could also work for a late night takeaway where the shop if open until the early hours of the following day.

2.2) This is not related to the above. This is a separate issue. I currently have the open time set to 4pm to 11.59pm .
The fact is your programming is allowing dates set in the past. For example its 10.20am but it is allowing the customer to select a delivery slot in the past e.g: allow 10am to be selected when 10am has already past. The next available time slot in this case would be 11am
https://paste.pics/680d9e201e39c2b30158be6343784d5c

[ThemeLooks Support Team]

Dear Thomas,

2.2) Please download and use the updated plugin.

Best Regards,
ThemeLooks Support Team

[Author]

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