Rastered or dithered print

[Steff]

I posted on Codecanyon about the issues I’ve had with thermal printing with FoodBook and have since taken the advise and updated to the latest version but the problem continues.
Basically when an order is printed it is shaded, rastered, dithered… the end result of a thermal printer trying to print shades or colour rather than solid black.
I’m using a Star TSP100 Trueprint through USB. I’ve set the printer up correctly in Windows 10 to use the following:
Paper Size as 72mm x Receipt
Friction: 72 mm x Receipt
Paper Type: Receipt
Page Cut Type: Partial Cut
Document Cut Type: Partial Cut
Print set to black and white
Now if I use the printer on any other application or script other than FoodBook it prints solid black fonts and graphics, yet with FoodBook the same printer prints shades and the receipt cannot be read.
Here are some examples of the print from orders. The first two (normal1.jpg and normal2.jpg) are from my online ordering script using the same printer as FoodBook and the same printer driver. The next example (FoodBook) is a copy of the receipt print of an order through FoodBook using the same printer and same driver as before.

http://impressoespresso.com/prints/normal1.jpg
http://impressoespresso.com/prints/normal2.jpg
http://impressoespresso.com/prints/FoodBook.jpg
The above url/domain, is still in test so no live data is on the site hence why it is insecure (no https)

So you can see that the FoodBook print is very light and shaded. This makes it almost impossible to read the fonts.

Can you look in to this for me please.

FoodBook version 3.6.0
Woocommerce version 5.0.0
Wordpress version 5.6.2
Google Chrome
Windows 10 64bit
Star TSP100 TruePrint
Printer Driver Version: 10.0.19041.1

[ThemeLooks Support Team]

Dear Steff,

We are sorry for the late reply.

We are investigating the issue. Please wait with patience for our further response.

Before that could you please provide a photo of a printed invoice from the FoodBook live demo? Please print an invoice from our live demo and send us a photo to understand the situation.

Best Regards,
ThemeLooks Support Team

[Steff]

Hi, yes sorry I missed this reply.
Here are two photo’s of a receipt printed off from your demo site. You’ll note that the fonts are very small and hard to read and some of the fonts aren’t printed in solid black.
the settings are the same as the above post

I should point out that these photos of the receipts are close ups so that you can see them clearer. As a receipt, they would be very hard to read as the fonts are very small indeed.
Can some options for fonts be added to the script? This might help with different printers

• This reply was modified 3 years, 2 months ago by Steff.

[ThemeLooks Support Team]

Dear Steff,

Thanks for the photos.

We will investigate the issue and fix it ASAP and let you inform.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Steff,

We have fixed the issue and updated the plugin.

Could you please provide a photo of a printed invoice from the FoodBook live demo? Please print an invoice from our live demo and send us a photo to understand the issue has been fixed or not.

Best Regards,
ThemeLooks Support Team

[Author]

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