Hi Peter,
Please follow the steps below to fix the issue.
1. Please make sure you have the latest version of WordPress and update your server PHP version to minimum 5.6.25 or newer.
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)
Moreover, watch the video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRboMwt4YWKdt4sHvKu680w3U to customize the theme in the proper way.
Furthermore, if you are looking for installation and customization services then contact with our sales team with your requirements with details using our Envato Market (themeforest) profile contact form to click here https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) to get a quote.
Best Regards,
ThemeLooks Support Team
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