Registration not working after domain change

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Support Home › Support Home › WhoisBooks › Registration not working after domain change

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 15, 2021 at 10:29 am #11327
    devhuq
    Participant

    Hello,
    I could not register after reset the license for the domain change. Every time it shows an error “Your given information is invalid or already in use.”. I have checked the database through PHPMyAdmin; the user table is blank. The screenshot https://prnt.sc/1s932of.
    I have installed the script afresh.
    Please help.

    September 15, 2021 at 6:56 pm #11333
    ThemeLooks Support Team
    Keymaster

    Hello,

    We have fixed the issue. Please try again.

    Best Regards,
    ThemeLooks Support Team

    September 16, 2021 at 1:20 am #11338
    devhuq
    Participant

    I have tried but failed. The same thing is displaying “Your given information is invalid or already in use.”.
    Please help

    September 16, 2021 at 2:49 pm #11341
    ThemeLooks Support Team
    Keymaster

    Hello,

    We are investigating the issue. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    September 20, 2021 at 9:04 pm #11366
    devhuq
    Participant

    Hello Brother,
    Have any updates?

    Thanks

    September 21, 2021 at 2:58 pm #11369
    ThemeLooks Support Team
    Keymaster

    Hello,

    The issue has been resolved. Please try again.

    Best Regards,
    ThemeLooks Support Team

    September 25, 2021 at 4:32 am #11380
    devhuq
    Participant

    Dear Brother,
    Thank you so much.
    But further please clear my license data. I have to change hosting.

    September 25, 2021 at 11:39 am #11381
    ThemeLooks Support Team
    Keymaster

    Hello,

    We have reset your license. Now you will be able to reuse it.

    Moreover, there is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

    Best Regards,
    ThemeLooks Support Team

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Viewing 8 posts - 1 through 8 (of 8 total)
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