Hi Thom,
Sorry for the inconvenience.
By the way, Please follow the steps below to remove the Tawk.to live chat.
Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.
Best Regards,
ThemeLooks Support Team