Removing live support widget

[B]

If you remove the live support widget (code):

” <!–Start of Tawk.to Script–!>
<script type=”text/javascript”>
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement(“script”),s0=document.getElementsByTagName(“script”)[0];
s1.async=true;
s1.src=’https://embed.tawk.to/57dfd4b85dc7a25e92808cf6/default&#8217;;
s1.charset=’UTF-8′;
s1.setAttribute(‘crossorigin’,’*’);
s0.parentNode.insertBefore(s1,s0);
})();
</script>–!>
<!–End of Tawk.to Script–> ”

It sends the page into a blue page with the white square rotating. How do you fix this? If I comment out or remove the code altogether the page will not load.

[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

We are checking the issue. Please wait with patience.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We already fixed the issue. Actually, there was a minor issue in the main.js file.

Please download the updated files form the ThemeForest (https://themeforest.net/downloads) and use the updated main.js file.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[B]

I replaced main.js inside WHMCS and in the home directory and still this issue is persistent.

Once you remove

“<!–Start of Tawk.to Script–>
<script type=”text/javascript”>
var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();
(function(){
var s1=document.createElement(“script”),s0=document.getElementsByTagName(“script”)[0];
s1.async=true;
s1.src=’https://embed.tawk.to/57dfd4b85dc7a25e92808cf6/default&#8217;;
s1.charset=’UTF-8′;
s1.setAttribute(‘crossorigin’,’*’);
s0.parentNode.insertBefore(s1,s0);
})();
</script>
<!–End of Tawk.to Script–>”

From the code the site just displays a blue background with the white square rotating in the middle.

[B]

See link for image:
http://pasteboard.co/MvhJJ8vY0.png

[ThemeLooks Support Team]

Hi There,

In this issue, you need to replace the updated main.js file, also need to remove the code from the footer.tpl file to remove the live chat widget from WHMCS template.

Please follow the steps below to know How To Remove Live Chat Widget?

For HTML Template:
Open all .html files. (For Example: index.html)

For WHMCS Template:
Open the footer.tpl file.

Find the comment Start of Tawk.to Script

Remove the code block http://prntscr.com/encogc

Moreover, replace the updated main.js file instead of old main.js file in HTML & WHMCS both template.

Please Note: you need to replace the HTML template’s updated main.js file instead of old main.js file and need to replace the WHMCS template’s updated main.js file instead of old main.js file separately. Please don’t replace the HTML template’s updated main.js file instead of WHMCS main.js file.

Best Regards,
ThemeLooks Support Team

[B]

Hi,

I have followed the above steps, and still the issue persists

[ThemeLooks Support Team]

Hi There,

Please send us your website URL, WHMCS URL and cPanel access via our Envato Market profile contact form https://themeforest.net/user/themelooks#contact to review the issue to fix.

Please Note: Don’t provide your cPanel access here. This is because, it’s a public forum.

Best Regards,
ThemeLooks Support Team

[MOBI Siddiqui]

Hi There,

I could not find the registration page in the theme site url (“http://carbonrepro.com/newavitproject&#8221;) please help me finding the page

[ThemeLooks Support Team]

Hi MOBI,

Please post your topic with details about your issue in the exact/right/correct forum that item you have bought, here https://www.themelooks.com/support/forums/forum/ordomain/wordpress-theme/ to get assistance.

Moreover, please learn more our support policy, here https://www.themelooks.com/support/support-policy/ before post a topic.

Best Regards,
ThemeLooks Support Team

[Author]

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