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Viewing 15 posts - 1 through 15 (of 19 total)
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  • Author
    Posts
  • November 14, 2020 at 11:29 pm #8995
    phillip skelton
    Participant

    Could you please reset my license, I am getting the below after having to re-install

    Your purchase key is incorrect or a script is already installed with this purchase key

    November 15, 2020 at 9:38 am #8996
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    We have reset your license. Now you will able to use it again.

    Best Regards,
    ThemeLooks Support Team

    November 15, 2020 at 4:21 pm #9001
    phillip skelton
    Participant

    Thank you.

    We have another issue – when we click on language –> Frontend-language – We get a 500 Server error

    November 15, 2020 at 5:14 pm #9003
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    Please provide your cpanel and admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    November 16, 2020 at 2:51 pm #9017
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    Thanks for your cooperation.

    We found out the frontend-language 500 error issue. We have fixed the issue and updated the script on Codecanyon. Please download and use the updated script to get rid of the issue.

    Best Regards,
    ThemeLooks Support Team

    November 17, 2020 at 5:07 pm #9023
    phillip skelton
    Participant

    Thanks for that- it now works.

    WE recently renamed the domain that we installed it on – the license shows inactive – how do we get it to show active?

    November 17, 2020 at 5:40 pm #9024
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    Please let us know your domain name and provide a screenshot of the issue to assist.

    Best Regards,
    ThemeLooks Support Team

    November 17, 2020 at 5:48 pm #9025
    phillip skelton
    Participant

    Hi,
    We sent you a message on https://codecanyon.net/user/themelooks#contact

    November 17, 2020 at 6:23 pm #9026
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    After your license reset request, we have inactivated your license to reinstall the script. Now we have activated your license again.

    Best Regards,
    ThemeLooks Support Team

    March 11, 2021 at 10:06 pm #9972
    phillip skelton
    Participant

    Hi,
    We need to reinstall – and we are getting that error – Your purchase key is incorrect or a script is already installed with this purchase key

    Does the license need reset again?

    March 13, 2021 at 10:21 am #9975
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    There is an option to activate the license on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it installed now.

    Or you could send us the domain name where it’s installed now to reset your license to reuse it.

    Best Regards,
    ThemeLooks Support Team

    March 13, 2021 at 3:23 pm #9976
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    Your provided domain does not exist in our database.

    Please send us the domain name where the script installed now.

    Best Regards,
    ThemeLooks Support Team

    March 13, 2021 at 3:39 pm #9977
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    Please send us the domain name where the purchase key was activated. We need to revoke the purchase key from the domain where it was activated to reset it.

    Best Regards,
    ThemeLooks Support Team

    March 13, 2021 at 4:10 pm #9978
    ThemeLooks Support Team
    Keymaster

    Dear phillip,

    We have revoked your previous installation for the purchase key. Now you will able to reuse it.

    Best Regards,
    ThemeLooks Support Team

    March 13, 2021 at 7:36 pm #9983
    phillip skelton
    Participant

    Hi,
    It still does not work – I have sent you another message.

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