Resetting the license key

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Support Home › Support Home › FoodBook › Resetting the license key

Viewing 15 posts - 1 through 15 (of 17 total)
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  • Author
    Posts
  • November 23, 2022 at 8:21 pm #12873
    Jigar
    Participant

    Hi my previous domain does not exist anymore. Need help resetting the license key to use it for a new domain/server.

    November 24, 2022 at 11:24 am #12875
    ThemeLooks Support Team
    Keymaster

    Hello,

    We have reset the license. Now you will be able to reuse it.

    Best Regards,
    ThemeLooks Support Team

    November 25, 2022 at 2:49 pm #12883
    Jigar
    Participant

    Hi Team,
    Thanks for the prompt update.

    Our license keeps on resetting after few mins.

    Can you please check and help with it.

    Thanks.

    November 26, 2022 at 1:39 pm #12886
    ThemeLooks Support Team
    Keymaster

    Hello,

    It’s a hosting server issue. Please contact your hosting provider to resolve the issue or try to use another hosting.

    Best Regards,
    ThemeLooks Support Team

    November 27, 2022 at 2:45 pm #12888
    Jigar
    Participant

    Hello,
    We are still facing the same issue.
    Kindly check and help with it

    November 27, 2022 at 3:01 pm #12889
    Jigar
    Participant

    We are trying to activate the license on the domain(brot.ae) and getting the following error:
    Your key has been installed on another domain(13.39.100.224).

    Our domain is redirected to the same IP address.

    Can you please check and help with it.

    Thanks.

    November 27, 2022 at 3:14 pm #12890
    ThemeLooks Support Team
    Keymaster

    Hello,

    We have reset your license. Now you will be able to reuse it.

    Best Regards,
    ThemeLooks Support Team

    November 27, 2022 at 3:21 pm #12891
    Jigar
    Participant

    The issue is not yet resolved.

    It keeps resetting the key.

    November 27, 2022 at 3:28 pm #12892
    ThemeLooks Support Team
    Keymaster

    Hello,

    As we mentioned before it’s not our plugin/licensing issue. It’s your hosting server issue and the only solution is to change your hosting provider.

    Best Regards,
    ThemeLooks Support Team

    November 29, 2022 at 4:37 pm #12904
    Jigar
    Participant

    Hello,

    I am writing to inform you that the Foodbook plugin we recently installed is not working as expected when integrated with AWS. It keeps resetting the license key.

    We would greatly appreciate your assistance in this matter as we would like to get the plugin working as soon as possible.

    Thank you for your attention to this matter.

    Thanks

    November 29, 2022 at 4:48 pm #12905
    ThemeLooks Support Team
    Keymaster

    Hello,

    We are sorry to say that as it’s a server issue there is nothing in our hands to assist you. Also, it’s not our plugin issue that we can resolve.

    We recommend you test our plugin with another cPanel hosting instead of AWS. Then you will understand the issue.

    Best Regards,
    ThemeLooks Support Team

    November 29, 2022 at 4:51 pm #12906
    Jigar
    Participant

    Foodbook is not compatible with AWS server-based websites?

    November 29, 2022 at 5:41 pm #12907
    ThemeLooks Support Team
    Keymaster

    Hello,

    Of course, FoodBook is compatible with any server-based website including AWS but we are unable to understand why you are facing this issue.

    Maybe your server running an operation internally that removes the license again and again but have no idea what operation your server running internally that causes the issue. That’s why we mentioned changing the hosting to check the issue.

    Best Regards,
    ThemeLooks Support Team

    November 30, 2022 at 1:31 pm #12908
    Jigar
    Participant

    Hello,

    I wanted to inform you that I have tried setting up a fresh AWS lightsail instance with a fresh WordPress setup, but unfortunately, we are still facing the same issue. It keeps resetting the license key. Can not seem to find the root cause.

    At this point, I would like to discuss further steps that we can take to troubleshoot this issue.

    Thank you for your time and I look forward to your response.

    Thanks

    November 30, 2022 at 4:15 pm #12909
    ThemeLooks Support Team
    Keymaster

    Hello,

    Please let us know how can we help you on this matter.

    Best Regards,
    ThemeLooks Support Team

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Viewing 15 posts - 1 through 15 (of 17 total)
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