Save Function

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • #2605
    James Fouracre
    Participant

    Hi There,

    In the back end editor when I make a change to my site and click save changes, it doesn’t work, the box stays there and wont save, clicking close works, but doesn’t update the changes.

    #2606

    Hi James,

    Sorry for the inconvenience.

    However, after making a change in the back end editor and click save changes, you have to update the page to keep the changes. Please check out the screenshot as reference http://prntscr.com/hdadgu

    Best Regards,
    ThemeLooks Support Team

    #2607
    James Fouracre
    Participant

    Yes, but save changes won’t work, the button physically does nothing. so updating doesn’t work either.

    Using visual composer knocks my pages out, but saving does work there.

    #2608

    We have double checked everything, there is no issue found with our theme like you have described.

    Please provide us some screenshot/video with details of your issue. Also, provide us your website URL, your server PHP version & WordPress version.

    Best Regards,
    ThemeLooks Support Team

    #2609
    James Fouracre
    Participant

    Hi,

    our website is experttech.uk
    php version = 7

    you make a change to the website – (the information changes) hit save changes and the box stays there, you click close then update and it doesn’t keep the change. Using wordpress 4.9.

    #2610

    We have seen that, you have customized/changed everything on your website. That means, everything is working perfectly. That’s why, we are unable to understand your issue. So, please provide us some screenshot/video with details of your issue. Also, specify the section name that is not working from your side.

    Best Regards,
    ThemeLooks Support Team

    #2611
    James Fouracre
    Participant

    Hi,

    It’s all sections. Can you please login as it’s easier to see….

    #2612

    Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic URL/link as reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #2618

    Hi James,

    Sorry for the inconvenience.

    We have reviewed the issue on your website dashboard. The issue raised because the Visual Composer conflict with the latest WordPress version 4.9.

    We will update the theme shortly to fix the issue. Please wait for the update. You will get notified via email when the theme update will available.

    Best Regards,
    ThemeLooks Support Team

    #2619
    James Fouracre
    Participant

    Thanks, I thought there was. I have a work around, if you use google chrome it works.

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