Several issues

[Valerie Massa]

Hello, I have a few questions, please need your help with this.

1- Is there a feature I can use to send sms notifications about order status (maybe a WooCommerce extension will work for this purpose or with your plugin?).

2- The Branch Manager page is not showing the filters fields (I am attaching an image for reference) how can I fix this?
https://drive.google.com/file/d/1-JYRDbXlFj5ehoYYUZRwI8AADujurIiE/view?usp=sharing

3- Emails keep getting in junk mail, is there something I need to configure in your plugin so this stop happening and emails get into customers inbox?

4- How the map delivery works? I see no documentation on this and is not showing in the checkout page. Where it is supposed to show?

5- Stripe credit card fields are to small, how to fix this?
https://drive.google.com/file/d/1slpAxVIh7u8CPbZ64EAeTv8b1xXwcgCR/view?usp=sharing

6- How to configure the delivery distance from the branch location by street direction, so we can create like a perimeter (find image attached).
https://www.dropbox.com/s/jo2u9lxffawr3tq/Screen%20Shot%202022-03-17%20at%204.54.34%20PM.png?dl=0

This are my question for now, let me know how to fix this.

Thanks.

[ThemeLooks Support Team]

Hello,

1- Is there a feature I can use to send sms notifications about order status (maybe a WooCommerce extension will work for this purpose or with your plugin?).
– We are sorry to say that there are no pre-built options to do those. If you need a customization service based on your specific needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

2- The Branch Manager page is not showing the filters fields (I am attaching an image for reference) how can I fix this?
https://drive.google.com/file/d/1-JYRDbXlFj5ehoYYUZRwI8AADujurIiE/view?usp=sharing
– Your link is not working for the reason of permission.

3- Emails keep getting in junk mail, is there something I need to configure in your plugin so this stop happening and emails get into customers inbox?
– It’s all about your hosting email server issue. There is nothing to do with our plugin.

4- How the map delivery works? I see no documentation on this and is not showing in the checkout page. Where it is supposed to show?
– The delivery map will show in the order details of the delivery boy’s dashboard.

5- Stripe credit card fields are to small, how to fix this?
https://drive.google.com/file/d/1slpAxVIh7u8CPbZ64EAeTv8b1xXwcgCR/view?usp=sharing
— Your link is not working for the reason of permission.

6- How to configure the delivery distance from the branch location by street direction, so we can create like a perimeter (find image attached).
https://www.dropbox.com/s/jo2u9lxffawr3tq/Screen%20Shot%202022-03-17%20at%204.54.34%20PM.png?dl=0
– Your link is not working for the reason of permission. Moreover, we have an Addon for Multi-delivery Fees. You can check this out https://codecanyon.net/item/foodbook-multidelivery-fees-addon/31824135

Best Regards,
ThemeLooks Support Team

[Valerie Massa]

Hello, I am attaching again the reference images.

1- How to configure the delivery distance from the branch location by street direction, so we can create like a perimeter (find image attached).

2- Stripe credit card fields are to small, how to fix this?

3- The Branch Manager page is not showing the filters fields (I am attaching an image for reference) how can I fix this?

[ThemeLooks Support Team]

Hello,

1- We are sorry to say that there are no pre-built options to get this. If you need a customization service based on your specific needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

2- Please provide your website ULR to review the issue.

3- Please provide your wp-admin, Branch Manager & Kitchen Manager (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Valerie Massa]

Hello, I already send to you the information you need and I still get no response from you.
Could your please support the issue I asked you?

[Valerie Massa]

I also want to know how to send email notification of oder status to kitchen manager when the branch manager send the order to the kitchen (and don’t tell me this is custom job, when this issue a basic feature your plugin should be offering). How the kitchen will know there is a new order assigned to them if no notification is send?

[ThemeLooks Support Team]

Hello,

2. We didn’t find any issue like this on your website. Please check out this screenshot as a reference https://prnt.sc/iB5jSEI1m5I3

3. We have reviewed your website and we found it’s a 3rd party plugin conflicting issue. Please try to deactivate 3rd party plugins one by one to check the issue which plugin conflicts with the FoodBook.

Moreover, we have own notification sound system in the Branch Manager, Kitchen Manager & Delivery boy dashboard. When a new order placed or assigned then it sounds. Hence, there is no email notification system. If you need a customization service based on your specific needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[Author]

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