Shopping Pages not clickable while in tablet or phone

[Cyber-Zones.net]

I cannot seem to find out why the Shopping Pages will not allow to be clicked on while in tablet or phone to see more information about the products.

AS well it seems that some not all the products when you click on the link from another method such as a direct link the page will load optimized for a mobile device whereas other pages will load with the side menu on the smartphone or tablet when it shouldn’t.

Lastly the product tags are not even showing up on the pages underneath the item price etc.

I do not want to loose all my data as most of the pages are now completed, I have tried to reinstall WordPress and that has not helped, I have even tried to reinstall Woo-commerce and that has not helped either. I know when I try it on the Bizwalls Demo it works fine however not after I have reinstalled the demo content as you mentioned to resolve the last issue with the images not all being present upon the first install.

Is there a way to save all my pages, and content while reinstalling the template without having to redo the site all over again?

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that we are unable to find out the issue “Shopping Pages will not allow to be clicked on while in tablet or phone to see more information about the products”. Please provide your website URL and some screenshot as a reference to review the issue to fix.

About the images, all demo content comes from our domain that’s why it’s getting our domain URL. Every theme demo content works the same and it’s normal. In this issue, you need to update the URLs. You could use this plugin https://wordpress.org/plugins/velvet-blues-update-urls/ or do it manually.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

Site link

The website link is above.

Also when you click on the second link you see that there’s text to the left as well which shouldn’t be there.

Issues with text to the left link

[ThemeLooks Support Team]

Hi There,

We are sorry to say that we are unable to assist you on the issue as it’s all about your customization or 3rd party plugin issue. Because there is no issue with our theme.

You could check out one of our customer website as a reference http://nextsteptelecom.com.au/shop/ Also check out our theme live demo.

Moreover, please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

All I can say is this… I clearly asked for assistance. I do not know if I have any 3rd party plugins that would be the cause of this issue, nor have I completed any customizing of the theme.

I did however ask you for assistance trying to figure out the root cause as there IS an issue with the shop loading on tablets and smartphones at least from the site I’m building.

However, In fact your response the link you’ve shared, also has not loaded correctly on my smartphone which happens to be a Samsung Note 8 and a Note 10+ along with a Samsung tab S3.

Support doesn’t end with someone pointing the blame at something simply because they don’t want to assist.

I’m very disappointed, not to mention you didn’t even answer if it is possible to backup the pages and contents so I could start with a fresh install. Because I have not edited any part of the theme.

I’m not saying that the theme doesn’t work, but it is not now. As such I reached out to you for assistance in trying to figure out what I may have inadvertently enabled, done, changed, to cause this behaviour.

But thanks for your support… Lack there of I mean, I’ll figure this out on my own!!!

[ThemeLooks Support Team]

We are sorry for the misunderstanding. We didn’t blame, we just tried to point out what can raise the issue as we Inspect Element and saw the markup of your shop page was not the same as our theme shop page markup. Please check out the screenshot as a reference http://prntscr.com/pa9pgl That’s why we mentioned your customization issue. Because without customization or forcing by a 3rd party plugin the markup can’t be changed.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

Thanks for the screenshot!! This IS Helpful.

So where would I go to fix that? I have no clue how it would have been changed or what changed it! The only place I have gone to change anything was “BizWalls Options” then “Woocommerce Page” and “Set page sidebar to Left” and “3 Columns”

Is there a way to backup my pages, images, and my store’s contents so that I can delete the entire site if needed and then quickly restore the pages after reinstalling the Theme?

[Cyber-Zones.net]

YouTube Video

Image 1

Image 2

Image 3

I have tested the Theme now on 2 separate domains. I have setup a new domain, installed the wordpress, updated it to 5.2.3 to match my active site, as well pushed the PHP to 7.1 as well to match whats on the active domain. I then imported all the demo content, and tested the websites shopping cart on both my cell phones, as well as my tablet.

here is what I have found.

1> When the template is setup for Both my Active Site, and the demo as per Image 1. for RIGHT WooCommerce Page sidebar Clicking on the images to load the shopping pages work.

2> When the template is setup for Both my Active Site, and the demo as per Image 2. for LEFT WooCommerce Page sidebar Clicking on the images to load the shopping pages DO NOT work.

3> When the template is setup for Both my Active Site, and the demo as per Image 1. for NO WooCommerce Page sidebar Clicking on the images to load the shopping pages work.

So I then decided to test the pages using the built in BizWalls Options Customizer to test the pages, and the EXACT same problems I have been experiencing on my Mobile Devices for the LEFT WooCommerce Page Sidebar were duplicated inside the web-browser as demonstrated by the Video Link above.

I hope you can take a better look at why this is happening now that I have shown you that the included format for changing the Menu from the Right to the Left, or No Side Menu has a bug in it somewhere within the code of the theme. This is with NO Plugin’s outside of the ones you included in the Theme being installed and it is doing the exact same thing for me.

I hope that this helps you to isolate the problem, and let me know how we can fix this asap.

Thanks again

• This reply was modified 5 years ago by Cyber-Zones.net.
• This reply was modified 5 years ago by Cyber-Zones.net.

[ThemeLooks Support Team]

Hi There,

Thanks for providing the details information to understanding the issue.

We will investigate the issue and try to fix the issue to provide an update of the item ASAP. Please wait with patience for the update of the item. You will get notified via email when the item update will available to download.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

Any updates on this and a solution for the issue?

[ThemeLooks Support Team]

Hi There,

Sorry for the late reply.

Moreover, we already fixed the issue and updated the theme on themeforest. Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

I have tried to upload the new theme as you suggested and it has instead broken all Tablet, and Mobile Device Clickable Shopping Page Links. As well all the Items in the Products with TAGS are also not even visible on the page now too. Lastly the site has been loading extremely slow now with the 2.3 update. I have NO Plugins installed other than the necessary ones for the site I have optimized all my images but there are many times when the pages result in a 500 Error now.

YouTube Video Demo Link

Can you please update me on this, sorry but this is very frustrating how things are not working exactly as they should.

[ThemeLooks Support Team]

Hi There,

We are investigating the issue. If needed we will update this item. You will get notified via email when the item update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We already fixed the issue and updated the theme on themeforest. Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[Cyber-Zones.net]

Perfect thanks that seems to have fixed the issues.

[Author]

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