Skyler activation error

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Support Home › Support Home › Skyler › Skyler activation error

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • October 21, 2019 at 10:33 pm #6736
    Berat
    Participant

    When i try to activate the theme i bought there is activation error

    October 22, 2019 at 9:33 am #6737
    ThemeLooks Support Team
    Keymaster

    Hi Berat,

    Please provide a screenshot of the error and write us with details when you are getting the error.

    Best Regards,
    ThemeLooks Support Team

    October 22, 2019 at 4:29 pm #6754
    Berat
    Participant

    I did send an email.. i need to activate today..

    October 22, 2019 at 4:43 pm #6755
    ThemeLooks Support Team
    Keymaster

    Hi Berat,

    We are here to assist you.

    Please provide a screenshot of the error.

    Moreover, please watch this video tutorial to activate the theme https://www.youtube.com/watch?v=5EXUOFs8_Wk&list=PLbmIKrgYlRbpJbpC67IFMoQkrQP7NHuK2&index=2&t=0s

    Best Regards,
    ThemeLooks Support Team

    October 22, 2019 at 4:57 pm #6756
    Berat
    Participant

    but my order status is not complited is just processing..

    October 22, 2019 at 5:22 pm #6757
    ThemeLooks Support Team
    Keymaster

    It’s a payment gateway issue and there is no relation with theme activation or something else.

    Moreover, we can see that you have downloaded the theme and still not verified and activate your license.

    You still not mentioning what is the exact issue or didn’t provide a screenshot of the error.

    Please Note: Without verifying and activating your license you will not get full access to the theme, import demo data, core features, etc.

    Please watch this video tutorial to activate your license to get full access to the theme, import demo data, core features, etc. https://www.youtube.com/watch?v=5EXUOFs8_Wk&list=PLbmIKrgYlRbpJbpC67IFMoQkrQP7NHuK2&index=2&t=0s

    Best Regards,
    ThemeLooks Support Team

    October 22, 2019 at 5:31 pm #6758
    Berat
    Participant

    https://prnt.sc/pmnyem look at photo every time i try it doesnt work…

    October 22, 2019 at 6:00 pm #6759
    ThemeLooks Support Team
    Keymaster

    Sorry for the inconvenience.

    Please provide your wp-admin (URL, Username & Password) access using our website contact form (Theme/Plugin Support) https://www.themelooks.com/contact/ (screenshot as reference https://easycaptures.com/3789323018 ) including this support topic link as a reference to review the issue to fix.

    Please Note: It’s our office closing time. We will get back to you tomorrow.

    Best Regards,
    ThemeLooks Support Team

    October 22, 2019 at 6:10 pm #6761
    Berat
    Participant

    i did send you wordpress details please look email..

    October 23, 2019 at 9:45 am #6762
    ThemeLooks Support Team
    Keymaster

    Hi Berat,

    We are sorry for the inconvenience.

    We have fixed the issue and updated the theme. Please download and use the updated theme to activate your license to get full access to the theme, import demo data, core features, etc.

    Best Regards,
    ThemeLooks Support Team

    October 23, 2019 at 5:01 pm #6765
    Berat
    Participant

    activation works, now is the problem when i try to import demo data it shows Error: Service Unavailable (503)

    October 23, 2019 at 5:56 pm #6766
    ThemeLooks Support Team
    Keymaster

    Please check your server settings to fix the issue.
    – upload_max_filesize (256M)
    – max_input_time (300)
    – memory_limit (256M)
    – max_execution_time (300)
    – post_max_size (512M)

    Best Regards,
    ThemeLooks Support Team

    October 23, 2019 at 7:11 pm #6767
    Berat
    Participant

    its fixed thanks!

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