Slider all of a sudden quit working.

[Kristen Berryhill]

My site is located at pinnacle.server303.com. All of a sudden the slider quit working. I’ve tried adding a new slide to see if it would reconnect but nothing seems to work. Please advise. I need this site to go live in two weeks.

Also please note my other tickets for Testimonies not working and reordering items.

Have a great weekend. Thanks!

[ThemeLooks Support Team]

Hi Kristen,

Please let us know your hosting server PHP version. Also, let us inform when the slider stopped working?

Best Regards,
ThemeLooks Support Team

[Kristen Berryhill]

The slider was working well until Friday afternoon. PHP Version 7.2.10

• This reply was modified 5 years, 11 months ago by Kristen Berryhill.

[ThemeLooks Support Team]

In this issue, please disable 3rd party plugins, because most issues are caused by a plugin conflict.

Best Regards,
ThemeLooks Support Team

[Kristen Berryhill]

I only had one other plugin and it is currently disabled. But I do need this to work with the Feed them Social app.

[ThemeLooks Support Team]

In this issue, you could use another related plugin which will not conflict with the theme.

Best Regards,
ThemeLooks Support Team

[Kristen Berryhill]

I have the slider working again. But now it appears I can only have one video slide. Is there away to have more than one? And is there a way to upload video instead of calling the files from youtube?

[ThemeLooks Support Team]

In this issue, you could create another slider from here http://prntscr.com/lgkbbt

Moreover, there has no option to upload a video instead of calling the files from youtube for the slider. We have built the system to reduce the website load.

Best Regards,
ThemeLooks Support Team

[Author]

Posts