This support forum and our main website (like Services, Blog, Contact) are totally different from each other. This support forum is a totally different setup from our main website and it’s only for providing the item support. So, there is no relation to the support forum with our main website.
Moreover, if our main website’s server gets something wrong with an IP address then it automatically blocked the IP. There has nothing in our hands.
Furthermore, if you need support then you just need to access this support forum nothing else.