SVG Support

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • #4942
    Nick D
    Participant

    Hello,

    I am hoping that I don’t get the same reply as before about getting support.

    I want to know why when I change out the URL for an SVG that it breaks. I didn’t adjust anything else.

    Example of what I am talking about is that you have the following:

    feature Icon

    I simply changed it to a subdomain that has the new svg and it completely ignores the svg class you have in the code and loads it as a huge svg file instead of the svg you have.
    example:

    whatever here

    I also examined the code and can see the size, added it but it’s still kind of stupid that it won’t load another svg in the same way that the previous svg was loading.

    #4943

    Hi Nick,

    Please send us your website URL to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #4945
    Nick D
    Participant

    since I can’t message you directly for the URL the work in progress is located at –

    https://dcts.in/demo/

    I have created a https://cdn.dcts.in/ to have the assets folder, but it seems that so far most of the design but 1 section and the svgs don’t like URLs other than being in the same folder.

    If you can please review what changes I have made using another svg in place of the previous one.

    #4948

    We have reviewed the issue. It looks like you have used a big size SVG icon image.

    In this issue, you must have to use the same size SVG icon image to get the same look.

    Best Regards,
    ThemeLooks Support Team

    #4955
    Nick D
    Participant

    So no way to make it resize it? I have to do the work of resizing nearly 4400 svgs to make it work? That’s a bit much.

    #4957

    We can’t understand why you have to resize nearly 4400 svgs?

    However, it’s normal and there has no option to get the same size icon without resize.

    Best Regards,
    ThemeLooks Support Team

    #4959
    Nick D
    Participant

    I have font awesome 5 pro and the 4400 SVGs aren’t the same size as what you have and you have 2 sizes to use.

    Also your class “svg” causes the svgs to offset if I use the cdn url, so I also have to host them inside the design too.

    #4960

    Please Note: we didn’t use any awesome 5 icons as the SVG icons. We have used totally custom SVG icons.

    In this issue, you need to make compatible the template with awesome 5 pro’s SVG icons.

    Best Regards,
    ThemeLooks Support Team

    #4961
    Nick D
    Participant

    I’ve already got the rest of the site using font awesome 5 pro icons, but the svgs are bigger and you don’t have any kind of css or JavaScript to size to fit inside the class of svg.

    #4962

    It’s normal as we didn’t use any awesome 5 SVG icons and used totally custom SVG icons, we don’t need to use any kind of CSS or JavaScript.

    Best Regards,
    ThemeLooks Support Team

    #4967
    Nick D
    Participant

    Well there has to be something then since when I try to go from
    feature icon

    to

    cPanel Included (example url, not sure if it works) but ONLY changing the URL then it goes and breaks. It’s only when I add the width=”38″ height=”43″ then it fits but doesn’t match up to what you have showing on the demo.

    Can you tell me what else I can be missing? I noticed when I had opened/edit the svg in my file manager there was some additional coding. Is it cause those are missing that?

    Example from a random svg you provided.

    “<?xpacket end=”w”?></metadata>
    <defs>
    <style>
    .cls-1, .cls-2 {
    fill: #42cba2;
    }

    .cls-1 {
    opacity: 0.1;
    }

    .cls-2 {
    fill-rule: evenodd;
    }
    </style>
    </defs>
    <rect id=”Rounded_Rectangle_665″ data-name=”Rounded Rectangle 665″ class=”cls-1″ x=”5.844″ y=”6.81″ width=”34.156″ height=”19.44″ rx=”9.719″ ry=”9.719″/>
    <path id=”icon-2″ data-name=”icon” class=”cls-2″ d=”M450.132,3646.22v-8.95a0.56,0.56,0,0,0-.56-0.56h-3.737a0.56,0.56,0,0,0,0,1.12h3.176v8.39A2.429,2.429,0,1,0,450.132,3646.22Zm-0.56,3.66a1.3,1.3,0,1,1,1.308-1.3A1.3,1.3,0,0,1,449.572,3649.88Zm6.538-3.66v-8.95a0.559,0.559,0,0,0-.56-0.56h-3.736a0.56,0.56,0,1,0,0,1.12h3.176v8.39A2.429,2.429,0,1,0,456.11,3646.22Zm-0.56,3.66a1.3,1.3,0,1,1,1.308-1.3A1.3,1.3,0,0,1,455.55,3649.88Zm10.088-7.44a2.424,2.424,0,0,0-2.362,1.86h-1.187v-7.03a0.56,0.56,0,0,0-.561-0.56h-3.736a0.56,0.56,0,1,0,0,1.12h3.176v7.03a0.558,0.558,0,0,0,.56.55h1.748A2.426,2.426,0,1,0,465.638,3642.44Zm0,3.72a1.305,1.305,0,1,1,1.308-1.3A1.309,1.309,0,0,1,465.638,3646.16Zm3.149-18.13a6.09,6.09,0,0,0-2.923-1.98,10.583,10.583,0,0,0-10.6-10.05,10.621,10.621,0,0,0-9.047,5.05,4.738,4.738,0,0,0-1.452-.22,4.851,4.851,0,0,0-4.733,3.8,6.706,6.706,0,0,0,1.695,13.2h1.3v6.47h-1.187a2.425,2.425,0,1,0,0,1.11h1.748a0.558,0.558,0,0,0,.56-0.55v-7.59a0.56,0.56,0,0,0-.56-0.56h-1.863a5.587,5.587,0,0,1-1.1-11.07,0.565,0.565,0,0,0,.447-0.47,3.728,3.728,0,0,1,3.689-3.23,3.571,3.571,0,0,1,1.476.31,0.56,0.56,0,0,0,.713-0.25,9.5,9.5,0,0,1,17.8,4.48,0.551,0.551,0,0,0,.434.54,4.907,4.907,0,0,1-1.115,9.69H463.77a0.56,0.56,0,0,0,0,1.12h0.305A6.02,6.02,0,0,0,468.787,3628.03Zm-29.3,18.13a1.305,1.305,0,1,1,1.307-1.3A1.31,1.31,0,0,1,439.484,3646.16Zm22.843-19.09h0a0.569,0.569,0,0,0,.556-0.57,7.459,7.459,0,0,0-.518-2.67,0.562,0.562,0,0,0-.726-0.32,0.555,0.555,0,0,0-.318.72,6.418,6.418,0,0,1,.441,2.28A0.563,0.563,0,0,0,462.327,3627.07Zm-2.048-4.61a0.568,0.568,0,0,0,.432.2,0.541,0.541,0,0,0,.357-0.13,0.55,0.55,0,0,0,.075-0.78,7.616,7.616,0,0,0-5.875-2.77,0.555,0.555,0,1,0,0,1.11A6.51,6.51,0,0,1,460.279,3622.46Z” transform=”translate(-435 -3616)”/>
    </svg>”

    I think since that is missing in the Font Awesome svgs it’s causing a problem, can you help work with me to fix it?

    #4971

    We are really sorry to say that we are unable to assist you in this issue. Because it’s not included our item support.

    Moreover, please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

    Best Regards,
    ThemeLooks Support Team

    #4976
    Nick D
    Participant

    I get the support part but this is to find out why the SVGs I use are very basic and yours are complex. Are you able to answer that or is that considered not covered?

    #4980

    We are really sorry to say that it’s not covered our item support.

    Best Regards,
    ThemeLooks Support Team

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