The developer made an update to the plugin with errors

[Alisa]

Hi,
I waited so long for you to make a new plugin, made a second purchase and paid $ 50 again…
I am very upset … I have a bad mood …

Your plugin is not working properly. This is a developer error:

1. You have an option in the field: “Select Country” – Extra unnecessary line, why is it needed?
If you did not select a country, the city by default is still shown in the field. It should not be so.
If you have not chosen a country, then the city should not be shown. Take a look: https://clip2net.com/s/47ncICd
Watch the video: https://www.loom.com/share/10a8399e7b0f413f8eac3b43d3e07d12

2. You have an extra unnecessary line in the field, why is it needed: “Select Plan” – https://clip2net.com/s/47ncPGY

3. When a customer buys a number, then two movements occur during the purchase process, the customer gets confused, the customer presses a button twice to go to the account, watch the video: https://www.loom.com/share/09cb15f44c244dc1a065f80326d3be83
Why is this done? You can also make it so that the client can immediately go to the account in 1 click. The programmer needs to write and configure a processing script.

4. Well, the problem with the translation of the file, I already wrote in the previous letter….
I ask you to help me …

Best Regards,
Alisa

• This topic was modified 3 years, 11 months ago by ThemeLooks Support Team.

[ThemeLooks Support Team]

Hi Alisa,

First of all, we have removed your wp-admin access from your topic. Because it’s a public forum for our clients and it can break your website security. If we need your wp-admin access we will ask you to send it securely by following our steps.

Please check out the following answers to your questions.

1. We have listed this in our plugin update list to fix the issue ASAP.

2. It’s for “Select Plan”. Normally every phone number selling with a pre-made plan/package.

3. The first action is to save the data in the database to process next where a customer can cancel his/her order or can complete the order. It’s a default action of our plugin. However, we will try to improve it.

4. We have listed this in our plugin update list to fix the issue ASAP.

Best Regards,
ThemeLooks Support Team

[Alisa]

Hi,
Explanation of the problem:

“….2. It’s for “Select Plan”. Normally every phone number selling with a pre-made plan/package.”

Yes, I understand everything, I work for a company – a telecom operator

The package options should be in the drop-down menu, you have an extra line: “Select Plan” – It is not right.
The default field is: “Select Plan”, And the selected package should be

Everything is done right on your promo site: http://themelooks.us/demo/bizwalls/wordpress/
Everything is fine on your site.
And in the updated plugin it’s wrong
Best Regards,
Alisa

[ThemeLooks Support Team]

Hi Alisa,

The plugin information that shows in our demo there has a caching issue. That’s why it still shows the previous information of our plugin that was before the update of the plugin.

To update the order and invoice information, we found a default title should have to be there otherwise the information will not go to the order and invoice.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[Alisa]

Hi,

Please tell me how long does it take to fix the error?
Time is very important for us, we can pay for the work.

Best Regards,
Alisa

[ThemeLooks Support Team]

Hi Alisa,

We will work with the update accordingly based on our list of the update for our items. If you are in a hurry and looking for a customization service then please contact our sales team https://www.themelooks.com/contact/

Best Regards,
ThemeLooks Support Team

[Alisa]

Hi,
Your programmer made mistakes while creating the product. Mu has already paid 2 times: 99$ +50$
How much more do we have to pay for your programmer to do quality work and in a short time?
How much money should I pay for your programmer to test his work?
How much is needed for this time?
Best Regards,
Alisa

[ThemeLooks Support Team]

Hi Alisa,

Please write here https://www.themelooks.com/contact/ if you have any complain.

Best Regards,
ThemeLooks Support Team

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