Hi Luis,
Could you please follow again the steps below? Because it’s can not be happened.
1. Clean your full database using wpreset plugin “OR” reinstall a new WordPress with a new database
2. Then install the latest version of the theme (follow the steps from the provided documentation)
3. Then install all of the required plugins (follow the steps from the provided documentation)
4. Then active all of the installed plugins (follow the steps from the provided documentation)
5. Then import all of the demo data (wait until all of the demo data are imported completely)
Please then please let us know the result.
Best Regards,
ThemeLooks Support Team