Our response time is usually within 1 business day. Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6)
The installation & customization services do not cover item support.
Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy
Please follow the installation steps from the provided documentation. Well-shorted documentation is included in the download file.
ThemeLooks Support Team