This page isn’t working after uploading all files

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Support Home › Support Home › WhoisBooks › This page isn’t working after uploading all files

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 9, 2020 at 10:52 pm #8656
    devhuq
    Participant

    This page isn’t working
    whoisdom.xyz is currently unable to handle this request.
    HTTP ERROR 500

    October 10, 2020 at 12:49 am #8659
    devhuq
    Participant

    Hello,
    after fixing permission error, when I have entered all details in installation page it says “Error: please check network connection”

    But my net is fine.

    October 10, 2020 at 12:50 am #8660
    devhuq
    Participant

    the screenshot is https://prnt.sc/uwcb1m

    October 10, 2020 at 8:44 am #8661
    devhuq
    Participant

    Please close this matter. problem fixed for this issue

    October 10, 2020 at 9:08 am #8662
    devhuq
    Participant

    OPEN Again: getting So much pain.

    1. AUTHENTICATION INFORMATION INACTIVE
    2. /admin/get-features-details >>> server error
    3. /admin/get-services-details >>> server error

    as well as most of the menu in admin not working?

    Another question::
    IS THIS A SUB-ACCOUNT OR A PACKAGE OF WHOISBOOK.COM?????

    pLEASE FIX AND ANSWER

    October 10, 2020 at 9:58 am #8665
    ThemeLooks Support Team
    Keymaster

    Hi,

    Please provide your cPanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Moreover, this is an individual script that works using WHOISBOOK.COM API.

    Best Regards,
    ThemeLooks Support Team

    October 10, 2020 at 10:15 am #8667
    devhuq
    Participant

    Email via Envato has been sent

    October 10, 2020 at 10:24 am #8668
    ThemeLooks Support Team
    Keymaster

    Hi,

    As you stated in the Email “I do not use cpanel. The script installed in digitalocean droplet.” it’s all about your Hosting issue.

    Please change your hosting to get rid of the issue. You could try any kind of Linux hosting/server that provides cPanel.

    There is nothing in our end to assist with the issue. Because it’s not our script issue.

    Best Regards,
    ThemeLooks Support Team

    October 10, 2020 at 12:14 pm #8669
    devhuq
    Participant

    Please reset my license

    October 10, 2020 at 12:58 pm #8670
    ThemeLooks Support Team
    Keymaster

    Our team already reset your license.

    Best Regards,
    ThemeLooks Support Team

    October 10, 2020 at 1:07 pm #8671
    devhuq
    Participant

    Thank you so much, it is working

    October 10, 2020 at 2:02 pm #8672
    ThemeLooks Support Team
    Keymaster

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

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