Time Zone

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  • February 1, 2021 at 10:36 am #9584
    Mynor Heber Garay Ramos
    Participant

    Please check the plugin as it does not show the correct time and for that reason the orders in the plugin disappear.
    I get this message:
    Order Tracking Status: Order Placed On 6 hours ago
    I already checked the properties of wordpress and everything appears in order. In woocommerce if it respects the time that the customer places the order

    February 1, 2021 at 10:46 am #9585
    ThemeLooks Support Team
    Keymaster

    Dear Mynor,

    We are sorry to say that we have double-checked our plugin and didn’t find any issue like this. Hence, we need to check this out on your website.

    Please provide your wp-admin (URL, Username & Password) access and your branch manager and kitchen manager access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    February 1, 2021 at 1:11 pm #9587
    ThemeLooks Support Team
    Keymaster

    Dear Mynor,

    It was your time zone settings issue. You have selected a different time zone on FoodBook settings than the WordPress setting. However, the time zone should be the same in both settings.

    We have fixed the issue for you. Please check the issue and let us inform if it still exists or not?

    Best Regards,
    ThemeLooks Support Team

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