Hi Patricia,
We are really sorry to say that, we are unable to assist you on those issues.
We are only available to assist you in the listed below.
– Answering technical questions about item’s features
– Assistance with reported bugs and issues
– Help with included 3rd party assets (*that we have used/included in our item)
Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.
Thanks for your understanding.
Best Regards,
ThemeLooks Support Team