unable to import theme demo

[Bilal Ahmed Shahid]

Hello.

Purchased theme 4 days back. Have tried importing the demo a number of times but it fails each time. Please help! Its urgent!

Thanks.

[ThemeLooks Support Team]

Hello,

Please let us know the details with a screenshot of the issue you are facing.

Best Regards,
ThemeLooks Support Team

[Bilal Ahmed Shahid]

Here’s the screenshot
https://paste.pics/d4de88d4475081e4edbcc0dc24f87d8b

You can also visit the site – votools.ca

[Bilal Ahmed Shahid]

Sorry website is in coming soon mode-
Here’s the full page screenshot of home – https://paste.pics/da09f756a639c874d680bf34a43b1546

[ThemeLooks Support Team]

Hello,

We are sorry to say that it happened because you didn’t Setting up the VOIP Pricing Calculator and VPNSF plugins before importing the demo data.

Please follow the steps below to fix the issue.

1. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
2. Then install the theme (follow the steps from the documentation)
3. Then install all of the required plugins (follow the steps from the documentation)
4. Then active all of the installed plugins (follow the steps from the documentation)
5. Most important, Setting up the VOIP Pricing Calculator and VPNSF plugins.
6. Activate your purchase key/license
7. Then import all of the demo data (wait until all of the demo data are imported completely)

Please check out these video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f

Best Regards,
ThemeLooks Support Team

• This reply was modified 1 year, 4 months ago by ThemeLooks Support Team.

[Bilal Ahmed Shahid]

Hi, Thanks for these steps I followed the same steps 2 times again import was completed everytime
https://paste.pics/aef894934270d622f605d3d83b9adab1

but the front page layout still now working – https://paste.pics/50d8a6466bb1b22d5c6caf9a08386677

I think your enter addons are not working properly
I’m having this – https://paste.pics/fe8501f34fc4d889c02cd36a1bfc8afa

Can you please resolve this ASAP?
or Can you please import a complete demo on my live site? It’s urgent.

[ThemeLooks Support Team]

Hello,

This theme was not built with EnterAddons. So, you can remove the EnterAddons plugin to get rid of the issue.

Moreover, this is your server configuration issue. Please contact your hosting provider to fix those issues.

Best Regards,
ThemeLooks Support Team

[Bilal Ahmed Shahid]

VOIP Rates filters are not working.
https://paste.pics/8e88150073fb85da0ed3baa3bb99aade
https://paste.pics/11a932335b2ee22db5d5d1a334eac58d

[Bilal Ahmed Shahid]

The letters Filter is Also the worst. NOt working according to letters

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Bilal Ahmed Shahid]

I’m not able to view the screenshot link you have mentioned.
Which screenshot should I add?

[Bilal Ahmed Shahid]

I am not able to change the styling color of anything individually. This theme is not easy to customize.
Is there any option to style it separately? I have to do all css manually.
You must write on your envato No Page Builder work on it.

[ThemeLooks Support Team]

Hello,

Here is the screenshot https://tinyurl.com/2oe3ddd6

Please watch these video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f to customize the theme in the proper way.

Moreover, we didn’t mention anywhere on Envato that it supports a page builder. It was built with its own system.

Best Regards,
ThemeLooks Support Team

[Bilal Ahmed Shahid]

Can you please respond to my refund request. I sent it 3-4 days ago.
All you provide is just to use your section templates. That is not enough. It is not fully customizable.
There’s no option to create new fully customizable sliders and custom pages and also a custom section with its own styling.

[Bilal Ahmed Shahid]

https://paste.pics/e4c50201807717e8b931096b6dd7f279
https://paste.pics/1ea7a6828a1cebec75361ebe2a000bd7

I’m also having this kind of problems.

[Author]

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