Unable to register

[shlomo]

Hi, I bought your product and I can not complete the registration process.
After entering a username and password (on the registration screen), it does not move to the dashboard screen

Attached is a video of the problem >> https://drive.google.com/drive/folders/1pR1opXiR1IBGu_2cl3F99AaLk9pl0MVv?usp=sharing

[ThemeLooks Support Team]

Dear shlomo,

Sorry for the inconvenience.

It was an SMTP issue on our end. We have fixed the issue.

Now please try again to complete the installation process.

If you need more assistance please let us know.

Best Regards,
ThemeLooks Support Team

[shlomo]

Thanks for the help. I was able to sign up, but I still encounter a 500 error when I log in to the site

[ThemeLooks Support Team]

Dear shlomo,

Please reinstall the script with a new database by deleting the existing script and database.

Best Regards,
ThemeLooks Support Team

[shlomo]

Once I deleted the script and reinstalled, it went back to the first problem (does not let connect)

[ThemeLooks Support Team]

Dear shlomo,

We have reset your purchase key. Now please try again to reinstall.

Best Regards,
ThemeLooks Support Team

[shlomo]

Thanks for the help, but it is temporary and again I return to the same problem.

Installation> Blocked in user definition> You reset the purchase license> Log in> Reset everything> Error 500 to site> Reinstall and so on

https://qtn.co.il/ip-address/WhatsIPs/

[shlomo]

Additionally, it may be related to the site language translation file. Currently the management interface is up, but entering the language area is not up.

[ThemeLooks Support Team]

Dear shlomo,

Please provide your cPanel credentials (URL, Username, Password) and required information to complete the installation using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear shlomo,

We have reviewed your website. We found a language character issue with your language. Please allow us some time. We are working on it. We will update the script on Envato Market (Codecanyon) after fixing the issue. You will get notified via email when the update will available to download.

Best Regards,
ThemeLooks Support Team

[shlomo]

Thank you.
I would appreciate a reset of the license

[ThemeLooks Support Team]

Dear shlomo,

We have reset your purchase key. Now please try again to reinstall.

Best Regards,
ThemeLooks Support Team

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