Unconfigured cart and checkout pages

[BEATRIZ MORETTO MARTINEZ]

Hi
I have my store almost ready, but I’m still not satisfied with the cart and checkout pages. they appear with heaped and misaligned texts. the address number is out of place, instead of being attached to the street name it appears after the zip code.
I don’t know how to fix these details, can you help me?
I attached 2 images illustrating.
thank you very much.

[ThemeLooks Support Team]

Hi,

We are sorry for the late reply. Actually, we were in a trouble of some technical issues. That’s why we can’t reply.

Moreover, we are investigating the issue. Please wait with patience for our further reply.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We have carefully reviewed the issue. There is no issue with our theme. You could check out our live demo as a reference. It looks like you have added some extra fields there. That’s why it looks like your provided screenshots. In this case, you need to write some custom CSS based on your needs for those extra fields to fix the style.

Please provide your website URL to review the issue to provide a solution. If your website still in under-construction then please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[BEATRIZ MORETTO MARTINEZ]

hello, thank you for the answer!
I tried to access the theme demo in the theme forest, but it is not working … says that the connection was refused.
but I really appreciate help.
I sent the data through the Envato Market form (themeforest) profile contact form.

thank you!!

[ThemeLooks Support Team]

Hi,

Could you please check the demo again?

Moreover, please use the custom CSS below to fix the checkout page issue.

.woocommerce-billing-fields__field-wrapper > .form-row,
.woocommerce-shipping-fields__field-wrapper > .form-row {
padding: 0 15px;
}

.woocommerce-billing-fields__field-wrapper label,
.woocommerce-shipping-fields__field-wrapper label {
display: block;
font-weight: 600;
color: #000;
}

.woocommerce-billing-fields__field-wrapper .select2-container,
.woocommerce-shipping-fields__field-wrapper .select2-container {
display: block;
width: 100% !important;
}

.woocommerce-billing-fields__field-wrapper input,
.woocommerce-shipping-fields__field-wrapper input {
width: 100%;
}

.woocommerce-billing-fields__field-wrapper .form-row-first,
.woocommerce-shipping-fields__field-wrapper .form-row-first {
-webkit-box-flex: 0;
-ms-flex: 0 0 50%;
flex: 0 0 50%;
max-width: 50%;
}

#billing_country_field .woocommerce-input-wrapper,
#shipping_country_field .woocommerce-input-wrapper {
border-bottom: 1px solid #999999;
width: 100%;
display: block;
height: 40px;
padding: 0 10px;
}

Furthermore, we didn’t find the cart page issue on your website because we were unable to add to cart a product that shows on your screenshot.

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[BEATRIZ MORETTO MARTINEZ]

Hi,
the checkout page is looking much better! thanks
but we still need to fix the cart page.
we have a product that allows the personalization of the printed title and the customer can fill up to 33 characters.
to see this product and reproduce the problem see this: https://fabiocartorios.com.br/product/capas-personalizadas/
(menu – Produtos – Registro Civil – Capas De Livro Personalizadas Para Registro Civil)

color, size, paper weight, perforation are selected.
After that you have the field to fill in the name of the book ‘Title and number of the book’

After that the name of the book in the field ‘Título e número do livro’ (Title and number of the book)
I think this field is the one that is pressed on the cart page, but it is essential for my client.
Can we solve it?
Pleasssee???

[ThemeLooks Support Team]

Hi,

We are sorry to say that it’s not our theme issue.

Based on your needs and requirements it will need a customization service. Please contact here https://www.themelooks.com/contact/ with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[BEATRIZ MORETTO MARTINEZ]

oh … i’m sorry to hear that … i renewed my support subscription just because of this problem …
but anyway, thanks. I will request a quote.

[ThemeLooks Support Team]

Hi,

We are sorry to say that the customized text/text field raised the issue that is not a part of our theme.

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[BEATRIZ MORETTO MARTINEZ]

Hello again,
I have one more issue that I was unable to resolve. after placing my logo in all the places that I believe are necessary, the woolea logo still appeared on the mobile. trying to fix this, I couldn’t get the logo to appear on the phone anymore … can you take a look?
thanks again.

[Author]

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