update wp-bakery not working

[Andrei]

Hey guys,

After successfully upgraded the theme and the wp-bakery with your help (from themforest comments), just last week i needed to edit a page, but when i click edit with wp-bakery, its just opening a blank page. nothing happens. thats same if i`ll try different browser/device on any page.

it`s like the editor doesn’t exist

i removed already everything: cosolu, cosolu-child and plugins. Uploaded everything from scratch and same result. nothing happens.

If i revert back to previous version, that works, but the wp-bakery is not up-to-date.

Please advise!

Thank you!

[ThemeLooks Support Team]

Dear Andrei,

Please extend your support period to get assistance on your inquiry, because your FREE support period was expired on 2019-09-03

Best Regards,
ThemeLooks Support Team

[Andrei]

So basically i`m helpless? In other words you are saying… give me some money so i can assist you.

If this is something to do with the new update, shouldn’t you assist it so everything should go smoothly?

And then, if i feel so, i can make a donation… is not that more humanly and rationally thing to do, which shows a high level of customer support and friendly assistance rather than a corporative action as you just gave me?

Lets be people first and not think on how to get all the money we can from other people… just saying…

[ThemeLooks Support Team]

Dear Andrei,

Please don’t take it otherwise. When you were bought the product from Envato Market, you bought it with Included: 6 months support from themelooks https://prnt.sc/vjwmj9

After then Envato reminds to extend the support by emailing like this with the Subject: Upcoming Support Expiry + Pre-Expiry Extension Offer and Message: Having valid support gives you peace of mind by ensuring the author you purchased from is available if you have any questions or issues with your ThemeForest/CodeCanyon items. https://prnt.sc/vjwusr

Based on the Envato Market Support Policy we provide 6 months of FREE support to all of our customers. We also did this for you here https://www.themelooks.com/support/forums/topic/menu-and-header/

If you are trying to tell the issue raised for our update then you can check here https://www.themelooks.com/support/forums/forum/cosolu/wordpress-theme/ there is no support topic within the last 3 months period related to our last update where we have released the update in the last month.

It’s possible, somehow the issue raised by your end and we will be happy to assist you with the issue but you need to extend your support period to get assistance. Because, we are getting paid by ThemeLooks for providing support to their customers like you. So, how can a customer want lifetime FREE support for a 49$ theme? However, we are prviding a lifetime FREE update of the theme.

Best Regards,
ThemeLooks Support Team

[Andrei]

Thanks for your support so far.

I think we see this thing differently… from different business aspects….anyway, after i spent few hours researching the issue, i was able to sort it my self.

[Author]

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