[urgent] Website does not load, no error page

[Mike]

Dear Support Team,

Could you please help me with debugging? My site http://www.spieletexter.de does not load since a couple of hours ago. The last things I did was starting to write my first blog articles and editing the blog.php file according to your support instructions on 2 of my last tickets.

I appreciate your quick support.

Thank you
Michael

[ThemeLooks Support Team]

Hi Mike,

We are really sorry to say that it’s not covered the FREE support of the item. That’s why we are unable to assist you on this issue.

Please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[Mike]

So my web hoster says that the server is up an running. Since it can only be a WordPress or CVIT Theme issue, please help me with troubleshooting.

I saw that there has been a WP update on my web server recently. Could it be that my version of CVIT is not compatible with WP 4.9.8?

I appreciate your support!

[Mike]

My CVIT theme version is 2.1. Could that be an issue? Please advise. Thank you

[ThemeLooks Support Team]

Yes, it could be an issue. Please use the updated theme and it’s recommended.

Best Regards,
ThemeLooks Support Team

[Mike]

So I just updated the theme to 2.2 and I’m getting this:
https://ibb.co/gu9SGe

Please advise. Thank you

[Mike]

Is there something wrong with the sections/section creators on my Home page?

Please advise, since I need a working site for my business. I appreciate your help.

[Mike]

The web server’s PHP version is 7.2 by the way.

I created a new blank site, inserted the sections I wanted and got this again:
https://ibb.co/hJzbsK

[ThemeLooks Support Team]

Please check out the screenshot http://prntscr.com/kwi5nx to fix the issue.

Best Regards,
ThemeLooks Support Team

[Mike]

Hi, those have been the settings all along. Tried the Home page with only the About section and still get this error: https://ibb.co/b2pHZz

– Server PHP version is 7.2
– Deactivated all unnecessary plugins – no change. After deactivating the necessary CVIT plugins, WP doesn’t tell me that they are necessary (for instance the Core plugin), no notification. I found that interesting.

I’m supposed to generate business with this website, please help me fix this. Thank you

[Mike]

– WP version is 4.9.8

[ThemeLooks Support Team]

Based on your issue, there have the only solution is to Clean your full database “OR” reinstall a new WordPress with a new database, and Then install the theme from the first. This is because there has no issue with our theme. Our theme is fully compatible with the latest version of WordPress and PHP.

Best Regards,
ThemeLooks Support Team

[Mike]

So I did a DB reset and a fresh install of CVIT 2.2 and plugins.

After activating the Core Plugin, I get this message:

Warning: cannot modify header information – headers already sent by (output started at /home/www/wordpress/wp-content/plugins/cvit-core/shortcode-list.php:39) in /home/www/wordpress/wp-admin/includes/misc.php on line 1126

When trying to import demo content, I get this message:

{“status”:”newAJAX”,”message”:”Time for new AJAX request!: 25.405706882477″}

What do these tell you? Please advise.

[ThemeLooks Support Team]

Please provide your cPanel and wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Mike]

I sent you the data via contact form.

[Author]

Posts