Urgent – WPBakery Page Builder updates license

[Cuong]

Hi Team,
Pls help me update the new license for CoSolu | Multipurpose Servicing and Repairing WordPress Theme.
I bought it yesterday and now my website is broken.
Visit my web here https://hotromaytinh.com for more detail.
Many thanks,

Cuong,

[Cuong]

Sorry, for clear my topic
—
Hi Team,
Pls help me update the new license for WPBakery Page Builder (CoSolu | Multipurpose Servicing and Repairing WordPress Theme)
I bought it yesterday and now my website is broken.
Visit my web here https://hotromaytinh.com for more detail.
Many thanks,

Cuong,

[ThemeLooks Support Team]

Hi Cuong,

Sorry for the inconvenience.

We have reviewed your website. It’s not a WPBakery Page Builder license issue. It’s a CoSolu theme license activation issue.

Please go to the CoSolu Licensing menu in your WordPress Dashboard and activate your purchase key/license to get rid of the issue based on the instruction that you will get there.

Best Regards,
ThemeLooks Support Team

[Cuong]

Hello,
Thanks and it work well.
Regards,

[ThemeLooks Support Team]

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[Cuong]

Hello,
Oop, pls tell me why your theme always kick off my activate purchase code?
[ef4c33c5-16d3-45ea-b651-860b18ed1a07]
Following your reply, I enter the activate purchase code to theme but now my website is continued broken.
FYI,

Cuong,

[ThemeLooks Support Team]

Hi Cuong,

Please let us know your server PHP version. Also, let us know are you using any caching system?

Best Regards,
ThemeLooks Support Team

[Cuong]

Hello,
We use PHP 7.4.8 with caching of Nginx 1.18.0 and WP Rocket.
Regards,

[ThemeLooks Support Team]

Hi Cuong,

This can be a caching issue. Please try to activate the license after deactivating the caching system.

Best Regards,
ThemeLooks Support Team

[Cuong]

Hello,
Following your guide, I deactive all cache on my system and enter the theme active code again. Website now is good look.
But, I have a question, the license code will be kick out off my theme if I active the system cache?
Regards,

Cuong,

[ThemeLooks Support Team]

Hi Cuong,

We are sorry to say that we are not familiar with the issue. This is the first time you have informed this issue. Please try it yourself and let us know the result.

However, we think it will not kick out the license code if you activate the system cache now.

Best Regards,
ThemeLooks Support Team

[Cuong]

Hi,
Hummmm, oki
Lets me try it
Many thanks,

Regards,

Cuong,

[Cuong]

Hi,
My website continued lost active code Even though I have deactivated all system caches.
Pls double check and help me to thoroughly handle this problem.
I have just enter active code again to fix my web.
If you need the username and pass to sign in backend pls tell me!
Many thanks,

Cuong,

[ThemeLooks Support Team]

Hi Cuong,

We have double checked to find out the issue in our server but we didn’t find it. Moreover, this is not a theme issue. It’s all about a server issue. We think your server doesn’t save anything edit once it cached your website data.

Moreover, we have visited your website again and we found your website working perfectly.

Best Regards,
ThemeLooks Support Team

[Cuong]

Hi,
Nope, my web is not working perfectly. I must have enter active code to web once every 2 days.
I dont understand why.

Cuong,

[Author]

Posts