URL coding

[Юрий Сары]

Hello,

I’m a paid customer. I’ve successfully installed CloudVPNet theme on my website and imported demo info.
It seems like everything is ok. It’s simple. But I ran into an unexpected problem. After logging in to the WP panel, I discovered that the pages were not written in HTML or PHP code, but in a language I did not know.

http://prntscr.com/nagbrz

How can I translate this incomprehensible code into regular php or html code? Is it possible to change the structure of the page not from the WP panel, but directly from the file?

Thank you!

[ThemeLooks Support Team]

Hi Юрий,

It’s all about Gutenberg issue. Please install the Classic Editor plugin to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[Юрий Сары]

thank you very much for your response.

Classic Editor is already installed.

What should I disable in plugins to switch to the Classic Editor ? Thank you!

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using email including this support topic link as a reference to review the issue.

Best Regards,
ThemeLooks Support Team

[Юрий Сары]

how to find your email address ? Can you provide it to me ?

I’ve sent email to ***

• This reply was modified 5 years ago by ThemeLooks Support Team.

[Юрий Сары]

HI,

I’m sorry, did you received my email ?

[ThemeLooks Support Team]

Yes, we have received.

Moreover, there was no issue. The WPBakery Page Builder options were collapsed http://prntscr.com/nbat0c , http://prntscr.com/nbatsb

Best Regards,
ThemeLooks Support Team

[Юрий Сары]

Hello,

Thank you for your support.

But how to change the text or image, icon, etc. on the page ? If I doing something through the WPBakery then the structure of the page is completely damaged. How can I translate this text into php or html view?

[ThemeLooks Support Team]

Please watch these video tutorials to edit the page with WPBakery in the proper way https://wpbakery.com/video-tutorials/

Moreover, there has no option to translate the text into PHP or HTML view. Because the theme developed based on WPBakery Page Builder.

In this issue, you have to use WPBakery Page Builder to edit pages and content.

Best Regards,
ThemeLooks Support Team

[Юрий Сары]

thank you very much for your help.

Now I’ve encountered another problem. When I made changes under WPBakery Page Builder in Backend mode and click on the Update button nothing changes. Reverts back. Can you please check why changes does not save ?

Thank you.

[Юрий Сары]

nevermind, I’ve found the issue. Now all is ok.

[Юрий Сары]

Hello again,

can you please check my account [email protected]

I can login my Control Panel but there is no my paid theme CloudVPNet:

” No downloads available yet. ”

Please investigate.
Thank you.

[ThemeLooks Support Team]

Hi There,

We have fixed the issue. Now you will able to access the file to download.

Best Regards,
ThemeLooks Support Team

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