visitor location error and script install issue

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Support Home Support Home WhatsIPs visitor location error and script install issue

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  • #9518
    ricky lok
    Participant

    script installed and running, few questions.
    1. the client location cannot show correctly in backend. Visitors from Hongkong will show their IP and location correctly in frontend, but not show such detail in backend, almost counted as from USA only.
    2. The color and font size possible changed manually? which page should I edit?
    3. possible install FB pixel?
    4. possible make multi language page? or an extra license is needed?

    #9522

    Dear ricky,

    1. the client location cannot show correctly in backend. Visitors from Hongkong will show their IP and location correctly in frontend, but not show such detail in backend, almost counted as from USA only.
    – We have listed this in our script update list to check and fix the issue in our next update of the script.

    2. The color and font size possible changed manually? which page should I edit?
    – In this case, you need to write and add your own CSS, you don’t need to edit any page.

    3. possible install FB pixel?
    – We are sorry to say that we didn’t try to install FB pixel. You could try to do it yourself based on your needs.

    4. possible make multi language page? or an extra license is needed?
    – You need to buy another license.

    Best Regards,
    ThemeLooks Support Team

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