voip calculator not working

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Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • November 28, 2017 at 5:57 pm #2647
    hussain sharif
    Participant

    hello,

    i get error on on voip calculator

    error is

    TypeError: undefined is not an object (evaluating ‘s.index’)
    focus — jquery-ui.min.js:11:25161
    _trigger — jquery-ui.min.js:6:11096
    focus — jquery-ui.min.js:7:27850
    (anonymous function) — jquery-ui.min.js:6:4505
    open — jquery-ui.min.js:11:26245
    (anonymous function) — jquery-ui.min.js:6:4505
    _toggle — jquery-ui.min.js:11:28019
    (anonymous function) — jquery-ui.min.js:6:4505
    click — jquery-ui.min.js:11:28586
    r — jquery-ui.min.js:6:9792
    dispatch — jquery-3.1.0.min.js:3:9928
    Selected Element
    <span aria-autocomplete=”list” aria-expanded=”false” aria-haspopup=”true” aria-owns=”ratesSelectCurrency-menu” class=”ui-selectmenu-button ui-selectmenu-button-closed ui-corner-all ui-button ui-widget” id=”ratesSelectCurrency-button” role=”combobox” tabindex=”0″>…</span>

    can you help me please?

    November 28, 2017 at 6:43 pm #2649
    ThemeLooks Support Team
    Keymaster

    Hi Hussain,

    Please confirm us first, did you bought VOIP Pricing Calculator “jQuery Plugin” or “WordPress Plugin”?

    Please post your topic with details with some screenshot about your issue in the exact/right/correct forum that item you have bought. Also, provide us your website URL to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    December 6, 2017 at 6:48 pm #2697
    hussain sharif
    Participant

    hello,

    i bought jQuery Plugin.

    the issue looks like yahoo link

    please check link

    https://powercalls.net/en/voip-rates.php

    kind regards

    December 6, 2017 at 7:04 pm #2698
    ThemeLooks Support Team
    Keymaster

    First of all, please send us a message from our Envato Market (themeforest) profile contact form to verify your purchase to click here: https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    December 7, 2017 at 1:03 am #2704
    hussain sharif
    Participant

    hello,

    i’m sure bought it from you, what do you want from us?

    just solve the issue, it’s your problem

    kind regards

    December 7, 2017 at 2:10 am #2706
    hussain sharif
    Participant

    hello,

    any update? i sent you a LICENSE CERTIFICATE

    kind regards

    December 7, 2017 at 9:52 am #2709
    ThemeLooks Support Team
    Keymaster

    Your provided LICENSE CERTIFICATE shows you have bought the “VOIP | Responsive HTML5 Multipurpose VOIP & Virtual Phone Business Template” not “VOIP Pricing Calculator”. So please post your topic with details about your issue, here https://www.themelooks.com/support/forums/forum/voip/html-template/ that item you have bought.

    However, we have double checked our template and we didn’t find any issue like you have described. Please check out our live demo as reference http://themelooks.us/demo/voip/html/preview/voip-rates.html

    Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

    Thanks for your understanding.

    Best Regards,
    ThemeLooks Support Team

    December 7, 2017 at 2:00 pm #2713
    hussain sharif
    Participant

    hello,

    are you kidding me? it has the same issue

    look at currency, it’s not working also your country still not woking .

    please double check

    December 7, 2017 at 3:00 pm #2714
    ThemeLooks Support Team
    Keymaster

    Hi Hussain,

    It’s our forum rules. You have to post your topic with details in the exact/right/correct forum that item you have bought. So, please post your topic with details about your issue, here https://www.themelooks.com/support/forums/forum/voip/html-template/ that item you have bought.

    Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

    Thanks for your understanding.

    Best Regards,
    ThemeLooks Support Team

    December 7, 2017 at 3:03 pm #2715
    hussain sharif
    Participant

    hello,

    the problem is that VOIP calculator not working for currency and country selection.

    what do you want more than this?

    kind regards

    December 7, 2017 at 3:43 pm #2717
    ThemeLooks Support Team
    Keymaster

    Hi Hussain,

    We are really sorry for the inconvenience.

    However, we have used the Yahoo API for the features and now we found out that the Yahoo stopped providing support the API. That’s why the API stopped working. In this case, there is nothing in our hands to fix the issue until we get found a new API. Moreover, we are searching for a new API to fix the issue. We will provide an update of the template if we get a new API.

    Thanks for your understanding.

    Best Regards,
    ThemeLooks Support Team

    December 7, 2017 at 5:19 pm #2718
    hussain sharif
    Participant

    hello,

    can you please just solve it temporarily?, at least static values for exchange rate.

    kind regards

    December 7, 2017 at 5:41 pm #2719
    ThemeLooks Support Team
    Keymaster

    We are really sorry to say that, it’s not possible to fix the issue permanently or temporarily without supporting an API.

    Thanks for your understanding.

    Best Regards,
    ThemeLooks Support Team

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