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Viewing 15 posts - 1 through 15 (of 16 total)
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  • #8625
    Hamidullah Ismail
    Participant

    bugs with adding menus

    Adding a menu does not add it properly. The top bar shows only three options. Secondly, if I add a menu to the sub-menu, 1 link goes to another place and shows it on another menu. and also the Header menu doesn’t have any option to add a link

    #8636

    Dear Hamidullah,

    We didn’t see any issue on your website. Could you please explain with more details to understand the issue?

    Moreover, please provide your admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8648
    Hamidullah Ismail
    Participant

    Dear,
    If you watch the video well through the link below, you will understand what kind of bugs/error there is.

    [video src="https://hamidullah.me/files/whois-bugs.mp4" /]

    #8649
    Hamidullah Ismail
    Participant

    Dear,
    If you watch the video well through the link below, you will understand what kind of bugs/error there is.
    In the domain buy link option, I have tried all possible types of links, but none of them work.

    [video src="https://hamidullah.me/files/whois-bugs.mp4" /]

    #8651

    Dear Hamidullah,

    We are investigetting the issue. Please wait with patience for our further response.

    We will need to have your admin access to investigate the issue successfully. Please provide your admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8652

    Dear Hamidullah,

    We have double-checked everything but we didn’t find any issues that shows in your video in our installed script.

    Please provide your cpanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Moreover, the ‘buy now’ link is just an anchore link to provide a affiliate link for domain affiliation. That’s not a form that we integrated with WHMCS.

    Best Regards,
    ThemeLooks Support Team

    #8653
    Hamidullah Ismail
    Participant

    ok I’ll share you full access

    #8654
    Hamidullah Ismail
    Participant

    Admin Login

    cPanel

    #8663

    Dear Hamidullah,

    This is a public forum for our product users. Providing your website admin and cPanel credentials here can break your website security. That’s why we removed your website admin and cPanel credentials from here.

    Please provide your cPanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8673

    Dear Hamidullah,

    Please provide your cPanel access, not FTP. Because we need to check your cPanel permissions and database to identify the issue.

    Best Regards,
    ThemeLooks Support Team

    #8677
    Hamidullah Ismail
    Participant

    I sent to your mail

    #8682

    Dear Hamidullah,

    We have figured out the issue and fixed it for your website. Also, we will update our script shortly.

    Thanks for your co-operation.

    Best Regards,
    ThemeLooks Support Team

    #8694
    Hamidullah Ismail
    Participant

    Tanks a lot for helping ….
    I’m checking

    #8696

    Dear Hamidullah,

    Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

    #8701
    Hamidullah Ismail
    Participant

    I will definitely give you a 5-star rating
    However, there are still some errors that have not been checked well before.
    https://prnt.sc/ux4a8b

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