Whats ip installation and other issues

[Victor]

Hi, please see my issues below, appreciate your assistance in fixing

1.
whenever i open the site by using different ip through vpn or other ip it shows only my server IP address in “Your IP ,,,,,,” column. Any advice how to fix?
2.
Try to reinstall but stuck on registration form over and over the form is clearing the entered data.
3.
Try to install on different server virtualmin with mariadb no success always get “check your network”. If i am able to access the installation page which network i should check?
4.
Your script accept only http during the installation process? The reason i ask you the only way i manage to install it first time was by http after switch to https.

[ThemeLooks Support Team]

Hello Victor,

1. Please check out our live demo and provide your feedback on the issue.

2, 3, 4. It can be your hosting server permission issue. That’s why you are getting the network connection error.

Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

Problem 01: proc_open is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect API using port 80
https://prnt.sc/10l75bl

After then, please follow the installation steps from our provided documentation.

Best Regards,
ThemeLooks Support Team

[Victor]

Hi, once i open your website i see my present ip and the host name. But my issue once you open website the ip and host name stuck at the same value. You can try to open whatismy-ip.info and you will find that ip is not yours.
Any suggestion how to fix? I try to reinstall at the same server but stuck at user registration form, after form is filled it reopens empty again without any error.

[ThemeLooks Support Team]

Hello Victor,

It’s a strange issue that can not be supposed to happen. Moreover, there is no suggestion to fix it as we didn’t find any issue with our script.

Best Regards,
ThemeLooks Support Team

[Author]

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