Hi Kingsley,
We are unable to find out your purchase information of Hoskia Theme. Your profile shows you are the buyer of “HostWHMCS | Responsive Hosting and WHMCS WordPress Theme” and your support expired on 2017-08-29.
Please send a message using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) to verify your purchase including this support topic link as the reference.
Please cooperate.
Best Regards,
ThemeLooks Support Team